Staples

Reviews

• JC

  Joyce Curtis

  2 days ago
  5.0
  I usually go to return Amazon and have to wait for quite some time before the line is down. Since Kendall has been there, the line is disbursed in minutes. He's very friendly and can multi-task. Great job Kendall, keep up the good work. Customer service is everything!
• LM

  Latoria moore

  3 days ago
  1.0
  Sharonda lacks customer skills. Very dismissive attitude.General Manager Rashadeen also very dismissive and did not help me with my issue.
• YD

  Yvette Downing

  Oct 8, 2026
  1.0
  I visited Staples today to purchase an office chair and a protection plan. After completing the purchase and waiting over an hour for assembly, I discovered that the wrong chair had been assembled. Only then was I informed that the chair I had purchased was not in stock. The manager, Rashaan, apologized and reversed the charges. I appreciated his apology, but he did not explain that the refund could take two to three business days. I left with the understanding that the funds would be available immediately. I planned to purchase the correct chair at the Clinton location, but the refunded money was not yet available in my account. This prevented me from making the purchase, even though I needed the chair today. In my opinion, this situation was preventable. Staff should have verified that the correct chair was in stock before charging me and beginning assembly. Instead, I lost both time and access to the funds I needed to purchase the chair elsewhere. I also felt rushed during the customer service interaction, which I discussed with the manager. I understand that stores get busy, but customers deserve attentive service, accurate information, and clear explanations about refunds. I hope Staples uses this experience to improve inventory verification and customer communication so other customers do not encounter the same frustration. Staples is a very reputable business and I hope it will keep up its good reputation. Thank you.
• SS

  Stephen Sexton

  Sep 23, 2026
  1.0
  Just went to the Waldorf location to get paper for my job. The paper was advertised at BOGO 50% off. They came up regular price ($1.50) more than what was labeled. They only changed the price to the marked price but refused to honor the BOGO as they said it ended the day before.
• WA

  Walaa Ali

  Sep 21, 2026
  1.0
  I had a very disappointing experience at this Staples location. During my initial visit, the cashier scanned the barcode for my Amazon return, and the scan appeared to work. However, I did not receive the Amazon return receipt or confirmation. Because I had already driven approximately 80 miles to make the return, I had to drive all the way back to the store to explain the situation and try to resolve the issue. When I returned and explained what had happened, instead of apologizing for the inconvenience or calmly explaining what could be done, the cashier became very rude and started yelling at me. She repeatedly said that the issue was beyond her control. I understand that a technical problem may not be the cashier's fault, but there is no reason to yell at a customer who is simply trying to resolve an issue. A professional response would have been to apologize, explain the situation, and, if the equipment was malfunctioning, notify a manager so the issue could be addressed. After driving such a long distance and then being treated this way, I left extremely frustrated and disappointed with the customer service.

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