The UPS Store

Reviews

• KK

  KG

  May 4, 2026
  1.0
  My experience was less than poor. The UPS working was rude and not willing to assist I am so surprised for this location because I have not had issues the years of visiting. Prices are climbing customer service was less than poor.
• EM

  ephrem mamo

  Apr 24, 2026
  2.0
  Visited twice to drop off packages and was refused a receipt both times. told me to take a picture of the label instead, which is not proper proof of drop-off. I had to go to another location where they provided a receipt without any issue. Basic service like this should not be a problem. It felt like he refused to provide a receipt just to save a piece of paper.
• HK

  H Koplow

  Apr 14, 2026
  1.0
  I came in to UPS Store 6378 9n Silver Spring, MD laminate one page. I asked for the 15% AARP member discount. I looked at my receipt. Due to my poor vision, I thought they had only given me a 5% discount. I showed them a page I had printed from the UPS Store website that said, "save 15% off eligible products and services." The older male employee who was on duty stated unequivocally that laminating was not an "eligible product or service." I later studied my receipt with a magnifying glass and saw that I HAD gotten the promised 15% discount. The employee acted like he KNEW what he was talking about, when he really didn't. He had ZERO credibility and ZERO professionalism. The store manager responded to my post above, asking for more details. He/she did not identify him/herself by name. I asked what "tangible gesture" (i.e., a token gift card) he/she would offer for my feedback and inconvenience. He/she then "ghosted" me. So he/she wasn't willing to back up his/her alleged concern for addressing the issue.
• AF

  Armando Flores

  Mar 28, 2026
  3.0
  They lost my FedEx flat package for three days got the run around when I inquired. Employee admitted that this happens. It shows up after the third day in the FedEx system.
• TH

  Tatiana Harris

  Mar 18, 2026
  1.0
  I don't know if it's your location that delivers packages to the Silver Spring area or different location and if it is then I apologize but this has happened more than I can count I want to say maybe 15 times now where I get packages from sample companies and unfortunately I don't get tracking information sometimes and your delivery drivers are putting sorry we missed you Post-it notes on the door of the outside my apartment building that has over 8 units and not putting the name or the apartment number of the person it's being deliver to and when I try to call UPS customer service they won't tell me who the name it belongs to the Post-it note so I can write the name and do the driver's job. So if it's all the same to you can you please tell your drivers that they really need to start writing the name of who belongs to or at least the apartment number cuz I don't feel like wasting my time going to the Michael store and then tell me it's for a whole different person!

Frequently Asked Questions About The UPS Store