The UPS Store

Reviews

• TM

  TIFFANY MAJORS

  Sep 11, 2026
  1.0
  ⭐ 0-Star Review **Discriminatory, disrespectful, and completely unacceptable treatment.** I waited several minutes in line to ship a very heavy package. When it was finally my turn, the female employee looked past me to the **white woman standing behind me** and asked if she could take her package before mine. I questioned why she was being served before me when I had been waiting and was clearly next. The employee's response was that the woman's package was easier because it was an Amazon package. But didn’t bother to ask me if I had an Amazon package, when I was clearly holding an Amazon box. She then rudely told me, **“Never mind, I will take your package. I don’t want you creating a problem.”** I was not “creating a problem.” I was simply questioning why I was being bypassed after patiently waiting my turn. I responded, **“No, you are the problem,”** and left the store without shipping my package. As a Black woman, I found this interaction extremely disturbing and felt that I was subjected to racially discriminatory and unequal treatment. The employee made a conscious decision to prioritize a white customer who was behind me, and when I questioned that treatment, I was treated as though I was the problem. This was humiliating, disrespectful, and unacceptable. Customers should not have to question whether they will receive equal treatment based on the color of their skin. I strongly encourage management to review the surveillance footage and investigate this employee's conduct. It occurred today 9/11 at approximately 4:50 pm. I will never return to this store. Update on 9/12: The response from the owner is a back-handed, gaslighting apology. I was not angry, I spoke up about how I was poorly treated as the only black customer. As stated previously, I had an Amazon package the same as the woman behind me. Therefore, there was no reason for her to skip me in line other than to be nasty and discriminating. She saw me holding that very heavy box. And for the owner to try to cast me in that light as “an angry black woman” is exactly my point and the problem I have with this location. That employee was nasty and very racist towards me, and from the owners response it’s clearly condoned.
• CD

  Carvilla Dorshow

  Aug 28, 2026
  5.0
  Claire Bringley the store manager is amazing ! She and the entire staff have helped me sort out everything from mailing countless packages and returns passport photos . Today she assisted me in getting a lost bag returned via ups and the bag was out of state ! She helped me create the label E mailed the label and coordinated the pick up with the Hotel manager . She made a very upsetting situation so much better I really can't thank her enough . She is an an exceptional person and it shows in her Customer service and her true concern in helping others . I love this store !!!!!
• LA

  Leo Alvarez

  Aug 9, 2026
  1.0
  Unbelievable and extremely frustrating! I got to the door at 4:00 PM, and the doors were already closed. Not even a five-minute grace period for customers who are rushing after work to get their packages shipped. People work, have busy schedules, and make an effort to get there before closing. Closing the doors right at 4:00 without any consideration for customers is simply unacceptable. This UPS Store really needs to do better when it comes to customer service and accommodating the people who rely on their services. Very disappointed!
• HR

  Howard Redding

  Jun 11, 2026
  5.0
  Attentive employees and very helpful with shipping multiple packages
• MM

  Meg Murray

  Jun 11, 2026
  5.0
  Fast Friendly Helpful Professional

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