United States Postal Service

Reviews

• CE

  Cheryl El

  Jun 27, 2026
  5.0
  USPS FORT WASHINGTON MD: I want to recognize Dominique Prioleau for the exceptional customer service she provided during our passport renewal appointment. After arriving at our scheduled appointment at another post office, we discovered it had been closed and no one had notified us, even though we had received a confirmation email. We were frustrated and unsure what to do next. Thankfully, we were directed to this location, where Dominique completely turned our experience around. Although she was already assisting another customer, she welcomed us with kindness, professionalism, and patience. She answered every question we had, carefully walked us through our passport renewal paperwork, ensured everything was completed correctly, helped us with the money orders, and made certain our applications were properly prepared for mailing. Throughout the entire process, Dominique was warm, courteous, and genuinely cared about providing outstanding service. She went above and beyond what we expected and transformed what had started as a stressful morning into a positive experience. Employees like Dominique Prioleau are a tremendous asset to the United States Postal Service. She deserves to be recognized for her professionalism, dedication, and exceptional customer care. Thank you, Dominique, for making such an important process so much easier for my husband and me.
• NJ

  Nyaunuwi Jones

  Jun 8, 2026
  1.0
  I completed a change of address a month before moving and still NO mail. I called spoke with supervisor and still no results. I have pictures of how the mail person left the mail space. with out locking the mailboxes.
• CR

  Carmen I Ricketts

  May 10, 2026
  5.0
  I have a PO BOX at the Oxon Hill Post Office. The entire staff at this post office do an excellent job dealing with customers, signing families up for passport pictures and getting the pictures taken, and handling packages. I especially want to recognise Andre Johnson, who takes care of the locks on the boxes, takes the pictures, and sometimes works at the front counter. He always has a smile, a very pleasant, friendly demeanor, and is quick on his feet. My only complaint is with the condition of the parking lot. a. It needs to be repaved as there are a lot of elderly people who go to this post office and it is full of tripping hazards. b. It is full of empty bottles, leaves and other debris and needs to be cleaned up. c. More designated Handicapped spaces are needed as I go there regularly and always see people with canes (like me), walkers or rollators trying to park there and get into the building. d. The rose bush on the right side of the entrance needs to be trimmed. I, like many others, am allergic to bees, and on Friday, I had to evade one of those bees to prevent a bee sting. Have a nice week. Carmen I Ricketts
• CC

  Charita Collins

  May 3, 2026
  5.0
  I am taking the time to show appreciation to the Postal Service Office in Oxon Hill. I grew up right on the border of Fort Washington and Oxon Hill, and my parents always went to the Oxon Hill Post Office. Now, I understand why. While I have issues with other locations, I have never had an issue with documents and packages I've sent from this office being delivered in a timely manner. Thank you, thank you, and thank you! I know that you all understaffed, but you all always come through where it matters.
• PB

  Pretty Britti89

  Apr 15, 2026
  1.0
  Came here to apply for a passport. Carrier placed my passport in someone else’s mailbox miles from my home.supervisor Yolanda was aware and no consequences for the carrier who didn’t wanna find my address and instead placed my passport in someone else’s mailbox. Then my supporting docs have yet to be returned. My son’s docs came back opened as if someone tried to steal his information. DO NOT APPLY FOR A PASSPORT AT THIS location !!! SUPERVISOR YOLANDA SAID ITS JOT A BIG DEAL MY PASSPORT WAS MAILED TO SOMEONE ELSES HOME! It’s been over 30 days and no sign of my birth certificate. They are probably stealing identities at this location. It’s always packed and slow moving. Idk how I can ask for my mail to no longer go thru this post office !

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