The UPS Store

Reviews

• GY

  Gary Yankanich

  May 23, 2026
  5.0
  I always receive great service . I think his name is Spencer, he is fantastic and always gives great customer service .
• TH

  Trevor Hoffman

  May 21, 2026
  1.0
  UPS delivered someone else's package to my buddy's house. When he brought it in to them, they told him it was now his problem, gave no real solution, and they threw it at him when he tried to leave. Management Emailed him taking zero accountability for the incident. Can I give zero stars? Negative stars? I'll be driving out of my way to use a different UPS store in the future.
• RK

  Ryan Krug

  May 21, 2026
  1.0
  Customer service is poor and management seems to not want to take accountability. I have tried reaching out to management via email, and they just called me a liar.
• WJ

  WG Jr.

  Apr 30, 2026
  5.0
  The team at this location always make my shipping/receiving needs so easy and pleasant. I’m in the shop pretty often and I’m usually greeted with a friendly welcome, even when the shop is at its busiest. I wish I knew their names but there are two specific people, Star and David, that stand out for always going ABOVE AND BEYOND with each interaction. I look forward to picking up packages with the hopes that they’re there.
• KA

  Kianoush Afshar

  Feb 20, 2026
  1.0
  ZERO STARS. I’ve had two interactions at this UPS Store, and both times have involved in a disrespectful and consistent, aggressive behavior from one employee named Spencer. The first occurred on September 10th, to which I wrote a review. During that visit, and again today, his tone was rude and blatantly confrontational. Today, he was vacuuming when I walked in and did not properly acknowledge me. When I presented my Amazon return, he told me in a sharp rude tone to leave the item in the bag, even though Amazon instructions indicate that no bag is required. He rushed through scanning the return while the vacuum was still running, handled the package carelessly, slapped the QR code label on it, and threw it on the ground behind him before walking away to continue vacuuming. When I asked for his name and expressed concern about the way I was being treated, he mentioned that he has been there for a long time, which came across as dismissive — as if that justified the behavior or meant he could act however he wanted. This pattern has now happened both times I’ve visited. The behavior feels intentional and unprofessional. I hope management takes this feedback seriously and addresses the issue because it cannot happen again.

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