United States Postal Service

Reviews

• RI

  Rebecca Istvan

  Aug 18, 2026
  5.0
  They have always been very helpful and friendly
• LH

  Leslie Hearn

  Mar 4, 2026
  1.0
  I am extremely appalled at how this post office has handled a very simple package delivery. On 2/24 at 8:45 AM, a package I ordered from Kohl’s for my son was received at this location. By 9:07 AM, it was marked “Insufficient Address” and set to be returned to sender — despite the address being correct. I called on 2/26 (while I was out of the country), and Grace told me they would look into it because the employee handling packages was out that day. On 2/27, Grace left me a voicemail stating they had the package. Once I returned to the country, I called again on 3/2, provided the PO Box number, and was told it would be delivered. On 3/4, I called again and was informed that instead of placing the package in the PO Box, they had put a letter inside the box stating that it must be picked up in person. When I asked if they could simply place the package in the PO Box since it is checked after hours, another employee (whose name started with an “S”) got on the phone and rudely stated they would not put it in the box because the name on the package does not match the name on the PO Box. They are now requiring him to come in with ID to verify he is the PO Box holder — which makes little sense considering the name on the package will still not match the name on the PO Box, even after showing identification. The address matches. The package was located. It was confirmed to be deliverable. Yet 10 days later, it is still sitting there. This has been unnecessarily complicated, poorly handled, and extremely inconvenient. It should not take 10 days for a child to receive a simple pair of shoes because of internal mismanagement and inconsistent explanations. Very disappointing experience.
• SW

  Stephanie Weinstein

  Feb 21, 2023
  5.0
  I had never used this post office because I live in Westminster, but today I was passing by an hour before they opened and figured I’d run in to see if they had a kiosk I could use. I tried the door and to my surprise it was unlocked and Stacy was already inside working to get the office ready for the day. I had my baby in my hip and she immediately offered to help despite the fact that they weren’t yet open saving me an extra trip out to the Westminster post office. She even called me an hour later to follow up and let me know she had verified the postage on the scale and mailed out my envelopes! I will definitely be going to this office for all my future post office needs!
• JP

  Julie Partridge

  Dec 8, 2020
  5.0
  I love the New Windsor Post Office! We had difficulty with a package being forwarded due to a move. They provided quick service, helped us locate the package, and got it to us within a day. They actually answer the phone when you call and are always willing to help. They are pleasant and happy and you can tell they care about their community members!

Frequently Asked Questions About United States Postal Service