The UPS Store

Reviews

• EA

  Elaniea Arnett-Spruill

  Aug 20, 2026
  5.0
  Today I received excellent service from a young man working the counter. He was professional and knowledgeable.
• KB

  kim “kidreds” brown

  Aug 12, 2026
  1.0
  Hi.. Today I visited UPS store to get my papers shredded. I called the day before to ensure that I could bring my papers in to be shredded and I was told to bring them in the next day. I arrived at the store and they told me they couldn't except my bags. So they pretty much wasted my time, gas, and energy. The real reason for this post. This is the second time they've done this to me. I'm done with this location. I think I'll try FedEx. Good luck
• CC

  CCAC21

  Aug 12, 2026
  5.0
  Clean and very well organized store. It does everything needed for mailing, shipping, notarizing, etc. The staff was courteous and very competent. The lady working when I used the store was very helpful.
• G3

  Givemore 360

  Jun 20, 2026
  5.0
  Lashawn and all her staff Elijah, Ricardo and Nia has A+ customer service each and every time I go there!
• AA

  Ashley Aguilar

  May 19, 2026
  1.0
  I had a very disappointing experience at this location today. I sent my mother to return a package on my behalf since I was far from home. My mother does not speak English well, but she did understand what was needed and had all the required information, including the email and return label. Normally, returns are very simple, just scanning the return label and confirming an email. However, the staff member assisting her was very rude and unwilling to help. Even though my mother was trying to complete the return properly, the employee did not want to assist her and was dismissive throughout the interaction. At one point, my mother asked if I could call the store for clarification. She even waited until the employee finished helping another package and was free, so I could call at an appropriate time. I called again, but when I got through, the employee simply hung up. She also said out loud, in front of my mother and other customers, that I should not be calling the store. I found that very unprofessional given the situation. My mother became very upset and ended up in tears because she felt ignored and not treated with basic respect. Eventually, it was another customer, not an employee, who kindly stepped in and helped her complete the return. Overall, I am very disappointed with how this was handled. Customer service should be respectful and willing to help, especially when a customer is clearly trying to complete a simple return. I will be taking my business to a different location moving forward.

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