The UPS Store

Reviews

• CB

  Christina Biekaszk

  Sep 19, 2026
  5.0
  I felt driven to write the store owner after yet another great experience. I hate returning stuff. But I walk in the Mount Airy UPS store, and the employees just give off a vibe of chill competence that makes the whole process quick and seamless. They are totally patient, every single time. Hugely helpful, too. It's always a great customer experience, and that can be said of few establishments.
• BR

  Brian Rudolph

  Sep 18, 2026
  5.0
  Great customer service when I was in the UPS Store in Mount Airy Maryland. A big shout out to Andrew and Prophett who did an outstanding job helping me with my package being wrapped up and sealed as well as being sent out. They were cordial and very polite. They made my experience one of the best ever. Andrew was confident and very proficient with the shipping system which he was very familiar with. And Prophett went out of his way to offer a charger for me that he brought from behind the counter and plugged it in where I was standing waiting for my client to contact me and confirming the shipping information that I sent him. You can't get better service from this UPS Store. Thank you for a great experience.
• KD

  King Daughter

  Sep 15, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Google Review — UPS Store, Mount Airy Dante is an absolute ALL-STAR! The entire staff at this UPS Store is wonderful, but Dante truly stands out. His customer service, professionalism, patience, and willingness to help are exceptional. He makes you feel welcomed, valued, and confident that whatever you came in to get done is going to be handled the right way. You don’t find customer service like this everywhere anymore. Dante represents exactly what outstanding customer service should look like, and he deserves to be recognized for it. The entire team is great, but if management is looking for someone who goes above and beyond and makes a lasting impression on customers — Dante is that person! Five stars isn’t enough. Dante is truly an ALL-STAR!
• KB

  Kati Burroughs

  Aug 27, 2026
  5.0
  The Mt Airy store is the best! Great customer service, quick and always helpful. I always tell people to go there.
• ER

  Etna Rosso

  Aug 14, 2026
  1.0
  Stay away from this store — they are not professional. I paid $525 on August 7, 2026 to ship a package to my doorstep in the Dominican Republic. I was told repeatedly, by email and by phone, that UPS would deliver directly to my door and that I would need no broker and no additional fees. None of that turned out to be true, and it ended up costing me an extra $721.53 on top of the $525 I already paid. Here's what actually happened: the store shipped my package with a commercial invoice listing the value of my contents as $4,000, which was wrong. That error caused UPS in the Dominican Republic to bill me 27,754.01 DOP ($474.43 USD) in taxes. The store eventually corrected the invoice to $1,000, but only after I had already paid taxes based on their mistake. On top of that, the store failed to send the required Power of Attorney with my shipment on August 7 — it wasn't actually sent until August 10, a three-day delay — yet the document they sent was dated August 7, misrepresenting when it was actually transmitted. I have the emails and UPS International's own records to prove it. Because of the missing/late POA and the invoice error, I was charged manifest correction fees by both UPS (2,727.43 DOP / $46.62) and Dominican Customs (2,757.20 DOP / $47.13). Because no broker was ever assigned to my package, it sat in storage and I was charged another 1,970.72 DOP ($33.69) in storage fees. When I emailed the morning of August 14 to ask who the broker delivering my package was, I was given a phone number and told again that UPS would handle it — which was false. UPS International had already told me directly that I would need to hire my own non-UPS broker, which I did, at a cost of 7,000 DOP ($119.66). My package was finally delivered the night of August 13 by that independent broker — not by UPS, and not through anything this store arranged. Beyond the money, the way I was treated was unacceptable. When I emailed the owner about the situation, instead of taking responsibility he threatened to have my package sent back/turned over to the state. He never once offered to make things right or reimburse the costs his own mistakes caused — he just kept repeating, in condescending emails, that UPS would be delivering my package, which was a lie. When I called the store directly for information, the staff told me they had been instructed not to give me any information about my own package. I paid $525 for a doorstep delivery service that was never actually provided, and their errors, misinformation, and unprofessional treatment cost me an additional $721.53 out of pocket. I would not trust this location with an international shipment. Get everything in writing and confirm every detail independently, because what I was told did not match what actually happened.

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