Staples

Reviews

• CP

  carlos alexander polanco

  Aug 2, 2026
  1.0
  This is the second time we’ve ordered business cards, and the same thing has happened. Your upload system is confusing, and what makes this even more frustrating is that your employees can clearly see the final product before it is sent to be cut and completed. If they can see that something is obviously wrong with the design, why not take 30 seconds to call or email the customer and give them an opportunity to correct it? Instead, the order is processed anyway, and now I’m stuck with 500 business cards that I cannot use. That’s 500 cards going straight to the trash and money completely wasted. When I brought the issue to your attention, the response was basically, “It’s your problem because you didn’t upload the picture correctly.” That response is unacceptable. I’m not saying the customer has zero responsibility, but if your employee sees an obvious problem before producing 500 copies, good customer service would be to contact the customer instead of knowingly moving forward with an order that is clearly not going to come out right. This is exactly why, as a business owner myself, I prefer supporting local businesses instead of large franchises. A good business understands that going the extra mile for a customer builds loyalty. Sometimes a simple phone call can turn a bad situation into a customer who stays with you for years. I’m taking the time to write this review so other business owners can learn from this experience as well: don’t build a team of people who are only there to collect a paycheck. Build a team of people who actually care about the customer and the reputation of the company they represent. Because at the end of the day, when employees stop caring, customers stop coming back — and ultimately, the business is the one that loses.
• AA

  Ariana Caroline Alves

  Aug 1, 2026
  1.0
  I placed a print order on Friday around lunchtime for pickup on Saturday. I arrived around 2:00 PM, and there were two employees, one of whom appeared to be training the other. The store was busy, and I waited about 15 minutes before someone finally asked what I needed. When I told them I was there to pick up my print order, I was informed that it wasn't ready and wouldn't be available until 6:30 PM. I asked if they could print it on the spot since it was just a single document and had already been paid for, but they said they couldn't. Because I needed the document urgently, I ended up using the self-service printer and printing it myself. I found the customer service to be very poor and not helpful at all. Based on my experience, I would not recommend this location.
• HF

  Haley Fox

  Jul 25, 2026
  5.0
  My friend and I such an amazing experience at this Staples, and it was entirely because of one employee— Mohammed. He was incredibly patient, kind, and genuinely helpful from start to finish. He took the time to help us with the app, made sure we were able to access the teacher discount, and never made us feel rushed or like we were asking too many questions. Customer service like this is hard to find these days. He truly went above and beyond to make sure everything was taken care of, and it made such a positive impression on us. Even though this location is out of our way, we’ll absolutely be coming back because of the exceptional service we received. Thank you so much for your professionalism and kindness!
• LS

  Leslie Sumner

  Jul 24, 2026
  5.0
  Staples is not just a office Depot anymore. They also have inside a counter for Party City and an Amazon return counter which is great.
• FA

  Fidelis Doh (Ni Akum)

  Jul 17, 2026
  5.0
  Fast and excellent service. The associate was quite courteous and knowledgeable of the product I needed

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