United States Postal Service

Reviews

• AA

  Allsmiles

  Aug 21, 2026
  1.0
  I have experience an extremely unpleasant experience at the post office located Hyattsville on Hamilton street this morning involving a postal employee named Chanise. I have been customers of this location for many years and have consistently received courteous and helpful service from other employees. Unfortunately, our interaction with Ms. Chanise was unlike anything we have ever experienced. I visited the post office to send six envelopes by Certified Mail. In the past, employees at this same location have assisted us in completing the Certified Mail forms, particularly when sending multiple pieces of mail. We therefore politely asked Ms. Chanise to help us. She initially told me that Certified Mail was not necessary. We explained that, although we understood it was optional, we wished to send the letters by Certified Mail for our own protection and peace of mind. At that point, rather than assisting us, she abruptly threw the forms onto the counter and told us to complete them ourselves. Because we were unfamiliar with some of the forms, we politely asked her to help us. At the time, there were no other customers waiting for service. She refused, shrugged, and said shewas "not here to do your work." Her demeanor throughout the interaction was dismissive, confrontational, and disrespectful. Rather than attempting to assist us or de-escalate the situation, she continued making comments such as "People think we're here to serve them," in a sarcastic and hostile tone.We asked her more than once to please stop, explaining that we simply wanted to complete our transaction peacefully, but she continued. At that point, we decided not to send the letters by Certified Mail because the interaction had become so uncomfortable. Instead, we purchased stamps and prepared to leave. As we were leaving, I informed Ms. Chanise that I intended to file a complaint regarding her behavior. Her response was shocking. She stated words to the effect of: "Absolutely, go ahead. No one can touch me. Do whatever you want. See if you get anywhere." This statement suggested a complete disregard for customer concerns and conveyed that she believed she was beyond accountability. What should have been a routine visit to the post office turned into an unnecessarily stressful and upsetting experience. We were treated disrespectfully when all we requested was assistance that other postal employees had readily provided during previous visits.
• LL

  Lenydariel Mejia (Lenydariel)

  Aug 16, 2026
  5.0
  Very good assistant
• AG

  Anaxiyarit Rojas Gonzalez

  Aug 13, 2026
  2.0
  I’m sharing my experience today because I believe customers deserve to be treated with basic courtesy and respect when seeking assistance. I visited the Hyattsville, Maryland post office today (August 13, 2026) at approximately 3:37 PM because I needed assistance changing my mailing address so that my mail could be forwarded to my new address. I had attempted to complete the process online but was unable to do so, which is why I went into the post office for assistance. The female employee working at the time asked me for a barcode. I explained that I was unaware that I needed one because I had not been able to complete the process online. She then explained that completing the process online would provide a barcode and handed me paperwork to complete instead. My concern was not that she explained the process differently than I expected. My concern was the tone and manner in which she spoke to me. I felt that I was being treated dismissively and as though my questions were an inconvenience. This is particularly concerning because this was not my first negative interaction with this same employee. As a Hispanic woman, I also felt uncomfortable with the way I was being looked at and treated during this interaction, and it left me questioning whether my race or ethnicity played a role in the way I was treated. I cannot say what was in the employee’s mind, but I can speak honestly about how the interaction made me feel. Rather than argue or allow the situation to escalate, I chose to walk away and leave the post office. I am posting this because I believe employees who interact with the public should treat everyone with professionalism, patience, and respect, regardless of their background or appearance. I hope management takes complaints like this seriously and looks into the customer service provided at this location. I am not looking for an argument or confrontation. I simply believe customers deserve to be treated respectfully.
• PR

  Peter Ruddy

  Jul 29, 2026
  1.0
  Raketa is the worst. Totally unhelpful and rude. Avoid this lady
• SV

  Sutton Vaughn

  Jul 29, 2026
  1.0
  For over three months, my mail has been missing. During that time, I have asked Raketa for assistance nearly every week, and each time she has been dismissive and unwilling to help resolve the issue. The only assistance she has provided was giving me the phone number for someone she identified as “Ms. Stephanie” regarding my missing mail. I have called that number dozens of times and have never received a response. At this point, I seriously question whether this is a legitimate contact or simply a way to redirect customers instead of addressing their concerns. The lack of professionalism and customer service has been extremely disappointing. After more than three months without receiving my mail and no meaningful effort to investigate or resolve the issue, I am genuinely concerned that my mail may have been lost, stolen, or improperly withheld.

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