The UPS Store

Reviews

• YY

  Yulan Yulan

  6 days ago
  5.0
  Quick and easy as soon as you walk in this location you are served
• RM

  Ronald Major

  Sep 25, 2026
  1.0
  I’m never using UPS again for next day GARAUNTEED DELIVERY!!!…I don’t want to even go to this location for Amazon returns due to this situation! Even though the issue I have is regarding UPS as a company, I am giving this location a bad review due to the lack of follow up and follow through…and also because of the curt conversation I had with Claudia Lowe (store owner) after the store manager gave me the owner’s card and number to contact if I have not received any reference or case number indicating a claim has been filed on 10 September for a package that was delivered 24 hours later than the garaunteed service for which I paid $211 for next day delivery. The package was a suit for my DECEASED father to wear for his funeral in SC. The package was supposed to have arrived by 2pm 3 September to allow the viewing to be done by Friday before the funeral on Saturday. The suit did not leave the Laurel MD facility until sometime after 5pm 4 September! It sat a full 24 hours at that facility despite near perfect weather conditions!! I went to this UPS store several times to just file a claim for which they have to do because I was not able to do myself online or via phone. Every time I went to follow up just to file the claim within 15 calendar days from when the package was delivered (4 Sep after 3pm), the website system was “down”. Now I do believe that there was an issue with the system because one of the managers showed me the screen and had me talk to UPS Corporate customer support when he initiated a help ticket to fix the downed system in effort to have corporate customer support file the claim for me while the system was being worked on at the local store. The language barrier made that conversation VERY DIFFICULT to be fruitful and file a claim. I gave the phone back to the manager and he said that customer support will file the claim for me…but no email confirmation was sent nor confirmation number given for my filed claim. This was 7 September. The next day I showed up again…still no claim filed…I showed again on the 8th…and one more time on the 10th…each time, no claim filed confirmation and each time I gave them my email and phone number and they had my tracking number already. Finally on the 10th, the lady store manager was on the phone with regional UPS to help resolve the system issue and file my claim. She merged calls with the store owner and regional UPS. The system issue got a case number…regional UPS said a claim has been filed on my behalf also and that I should get a confirmation email. I asked for a confirmation number for the claim and the lady manager was on hold and waited to get the confirmation number. Unfortunately she was transferred to another department and to try and re-explain the situation but was unable to get the confirmation number. So that is when she gave me the store owners number because she was supposed to have gotten that confirmation for me. At this point I wanted to continuously follow up with the right person and right information vs going back to the local store and bother them. That’s why getting the claim number was so important. I waited a few days for an email or call… nothing. I called Claudia’s cell phone that was given to me..she was in Ohio…and told me I should not have this number it should not have been given to me and she couldn’t help me…she knew who I was and recalled the day I was there on 4 September and spoke to me about the issue and what to do when the package was finally delivered. But she said I needed to call the store. I called the store around 6:30pm asking if they received the claim #. The male manager answered…put me on hold for over 20 minutes…I hung up and called back…was put on hold for another 5-10 minutes and he finally clicked back over…I asked for the claim number…I mentioned calling Claudia…he asked for my email info again but I didn’t give it because I gave it 3 other times already…he said that I should be able to look up and confirm if the claim was filed by using the tracking number on UPS.com. No file claimed. Taken 23 September
• EB

  Ernesto Bello

  Aug 2, 2026
  5.0
  Fue mi primera vez enviando un paquete, me brindaron un excelente trato, y me ayudaron con toda la información que necesitaba, 100% recomendado, mi paquete llegó súper rápido
• GL

  Gabby Lucero

  Jul 29, 2026
  5.0
  They are very friendly and helpful
• NG

  Nicole Garner

  Jul 24, 2026
  5.0
  Claudia provided top tier service. She helped me figure out packaging for a delicate item I was shipping. Very focused and attentive.

Frequently Asked Questions About The UPS Store