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USPS self-service kiosk
Brand Certified

United States Postal Service

2.3
(356 reviews)

Business Details

12774 Wisteria Dr, Germantown, MD
20874, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12774 Wisteria Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12774 Wisteria Dr, Germantown, MD
20874, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 1:00 PM
SundayClosed

Products & Services

1 list · 35 items

USPS Services

35 items

APC
BIOBIORT
BIOIPPB
BRMACCTBAL
BRMNEW
BURIALFLAGS
BUSINESS
CALLREFERRAL
CARRIER
CARRIERCALLREFERRAL
CONNECTLOCAL
DELIVERYUNIT
DUCKSTAMPS
FACTERMINALTYPERSS
GENERALDELIVERY
GIFTCARDS
GREETINGCARDS
LASTCOLLECTION
LBRORETAIL
LBROSSK
LOBBY
MONEYORDERSDOM
MONEYORDERSINQ
PASSPORTAPPT
PASSPORTPHOTO
PASSPORTWLK
PICKUPACCOUNTABLE
PICKUPHOLDMAIL
PICKUPNOTICELEFT
PMI
POBACCESS
POBDELIVERY
POBOXONLINE
RTLMKTGTERMINALTYPERSS
WINDOWSSERVICE

Reviews

2.3
356 reviews
5 stars
87
4 stars
17
3 stars
18
2 stars
12
1 star
222
  • MA
    marylin A
    3 days ago
    1.0
    Some of the delivery workers at the Germantown USPS location are extremely negligent. At least once a week, I receive someone else's mail in my mailbox, which I then have to keep out of the mail box for pickup. I was expecting my driver's license last week. I called the DMV, and they informed me that USPS marked it as delivered. USPS's own tracking notification also shows it as delivered. When I went to the post office, the clerk was very dismissive; she simply asked me to fill out a form and wait for a call from a supervisor. I am traveling for work this Friday, which makes this situation even more urgent. This just shows how unreliable this location is. I lived in College Park before moving here and never had any of these issues. I hope they replace the staff soon—this is completely unacceptable.
  • JB
    Jason Bronson
    Aug 25, 2026
    1.0
    It's been like 6 months and this still hasn't been fixed. It takes one phone call to get it fixed or replaced....
  • OO
    oisín
    Aug 24, 2026
    1.0
    How has the package drop off been out of order for months still this is outrageous
  • JS
    Jackie Sabillon
    Aug 18, 2026
    5.0
    Waya was absolutely amazing! She was very kind, patient, and professional throughout the entire passport process. She made everything feel easy and stress-free, and I truly appreciated how helpful and welcoming she was. It’s refreshing to receive such great customer service, especially when dealing with something as important as a passport. Thank you, Waya, for making my experience such a positive one! ⭐️⭐️⭐️⭐️⭐️
  • NC
    Nat Craft
    Aug 18, 2026
    5.0
    Very nice and professional staff. I had an issue with the package that was supposed to be left at the door but required my signature & permission on a pink form. I left that form on the door, it was taken but the package was not delivered. The Germantown branch, with the help of the customer service , Angel Reid & the mail carrier of that zip code, solved the issue in less than a day. I have been using usps for at least 20 years and had an issue only 2 times and even these 2 times it was resolved in less than a day. Both times with Germantown office. And whenever I do a business inside the branch, everyone is very polite and helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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