The UPS Store

Reviews

• RJ

  Racheal Johns

  Jun 18, 2026
  5.0
  Outstanding customer service from Nuha! She was patient, professional and very welcoming from the moment I walked in. She helped me with everything I needed and made the process smooth and stress-free. It's rare to find someone who is both efficient and genuinely kind. Thank you Nuha for making my experience at The UPS Store such a positive one. I'll definitely be returning!
• PM

  pinebrook montessori

  Jun 16, 2026
  5.0
  I am writing to share a positive review for one of your employees, Nuha, for the exceptional help provided at your Ellicott city branch. Nuha was incredibly helpful and I truly appreciated the professional and kind service. It is rare to receive such dedicated assistance, and I wanted to make sure Nuha's hard work was recognized. Thank you for having such a great member on your team.
• MW

  Markus W

  Jun 9, 2026
  5.0
  In and out in what felt like maybe 2 minutes. Fast and efficient!
• AA

  AES

  Jun 8, 2026
  5.0
  The young new gentlemen employee with the curly hair was very kind and helpful with my requests and questions Never saw that good of a employee in UPS!!
• BK

  Bikram Kc

  Jun 5, 2026
  1.0
  I had a very disappointing experience with this UPS Store. I visited this location to return a diamond ring that I had purchased from Macy’s. We scanned the return code, and the employee accepted the package for shipment. However, two days later, the same package was returned to our home address. When we received it, we noticed a small hole in the package that appeared to have been tampered with. After opening it, we discovered that the diamond ring was missing and the package was empty. We immediately contacted UPS customer service and provided the tracking number. The tracking information still showed the package as being in transit. Customer service advised us to contact the store for additional information. When we called the store, the staff member spoke to us in a very rude, loud, and unprofessional manner and claimed that we had never shipped the package from their location. Instead of helping us investigate what happened, they were dismissive and unwilling to assist. Losing an expensive item is already stressful, but the lack of customer service and professionalism made the situation even worse. I would strongly encourage anyone shipping valuable items, especially jewelry, to make sure they obtain detailed receipts and documentation and to be extremely cautious. Based on my experience, I cannot recommend this location.

Frequently Asked Questions About The UPS Store