The UPS Store

Reviews

• KK

  K

  May 1, 2026
  1.0
  Been a patron for as along as the business has been open. Called regarding a package tracking issue and had a very unprofessional interaction. The manager was rude and dismissive. No need to mention the manager's name; it's mentioned in other unfavorable reviews below. When attempting to follow up, the owner was also dismissive and unhelpful. Disrespectful behavior/service is tolerated here. Disappointing experience overall. All customers should matter! UPDATE: Thank you for your response, Beth. I remained calm throughout, never insulting, and was simply trying to resolve an issue. Unfortunately, the concern was not addressed, and the interaction felt just as dismissive as it did with your manager, Eric. Being hung up on and told I was not considered a UPS customer because my issue involved Amazon was unacceptable. All customers should be treated with the same level of professionalism, and that was not my experience by him or you. Thank you for reviewing the incident. I hope that, with that insight, future customers are treated with the same level of respect and professionalism, regardless of the monetary value they bring to the store.
• SB

  Sup2u Business

  Apr 21, 2026
  5.0
  Great customer service, fast, friendly, convenience, separate section for small amazon returns you can bag yourself
• AR

  A reviewer

  Apr 8, 2026
  5.0
  Not sure how recently they implemented this but they now have a self service station off to the side that I found to be super handy! I mainly only find myself coming in for Amazon returns, and this machine makes it super simple to do so! I just have to scan my QR code, (or the label's barcode if I already printed one) and it tells me to grab a bag below and click to print my label. I can then drop my bagged and labeled package into their mail drop and do as many more as I need or finish up and print a receipt there too! It took a second to figure out the first time but after that it made my UPS trips effortless as I can just scan my packages in myself and even obtain a receipt all from the same kiosk. I would love to see a version of this system implemented nationwide and even making it like the USPS has it where you can enter the building in off-hours and drop off if needed.
• BB

  Bridgette

  Mar 13, 2026
  5.0
  The store front partners are the most pleasant and professional people in my Dunkirk MD area
• CP

  Cynthia P

  Mar 11, 2026
  5.0
  I just as always had an exceptional experience at the Dunkirk store . Johnathan assisted me with very important documents. He explained my choices and even worked the cashier as it was nearing closing. I really appreciate this type of service it means a lot to me.

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