United States Postal Service

Reviews

• JC

  Jasmine Chisley

  Apr 30, 2026
  1.0
  Okay I’m coming over a year later with this review but whoever processed my passport— receipt has it listed as “clerk 33”created the worst experience for me ever. She gave me a hard time about trying to do a walk in appointment to get a passport even though the website clearly said they did walk in appointments. She tells me to make an appointment but as I’m making it she decided she could just fit me in while I was there… (nobody was there in the first place so she gave me a hard time for no reason). I had given her all the documents which I needed, I quadruple checked before I even got there to make sure I had everything, and after I paid and she processed it I thought that was it. Mind you I paid to expedite my passport but weeks later I hear back from the passport agency that only some of my documents were received. A year plus later, I’m still struggling to get my money back and my birth certificate and the information I sent in. I don’t know what she did wrong but this whole mess started at this location and if she never intended to do it right she didn’t have to do it at all. And I know for a fact all the information was there cause she asked me for each aspect from the birth certificate, ssn, to the passport photos and I handed her everything, she never indicated I was missing anything and I know I wasn’t. She made the process terrible and I hope she doesn’t work there anymore. I wish I remembered her name but the older brown skin lady in the passport division, you are lazy, miserable and incompetent.
• CL

  Cherise Lawrence-Bennett

  Jan 2, 2026
  1.0
  This is the worst Customer Service staff I ever came in contact with. The older woman in the passport department has very bad attitude her facial expressions tell all. Grumpy and mad all day never smile. The guy in passport section is also non friendly no customer service experience at all. I work in customer service for over 30 years and know how you should feel and treat people. Someone need to take action because we write the reviews for years and nothing is being done about the staff here.
• RS

  Rushsheika Sewell

  Jul 3, 2021
  1.0
  The guy in the passport section need to learn customer services disgusting! If you don’t want to work there someone else out there need a job

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