The UPS Store

Reviews

• DH

  Diane Hopkins

  Jun 5, 2026
  5.0
  This UPS Store was a pleasant surprise simply because it was a minute since the last visit. I have to say it is much better looking interior as well inside were two excellent clerks. I had called first to ask if they had someone there who could be of help to bring inside a really heavy box that was in the trunk of my car parked outside in the front of the UPS store. It was a tall order to ask. She said, nobody was available only because they could get injured & without the insurance coverage they are not allowed to assist the customer with their heavy boxes or parcels. I had completely understood perfectly where she was coming from; but I still needed help with getting this extremely heavy large box out of the trunk of my car. Right? The same employee offered anyway to help me. So relieved that the two of us were able to bring the heavy parcel inside the store without incident. Thank U god. Yes. It was nice her to risk possibly being injured; but when I asked if she was hurt, she said no & was okay. Whew god is good. “All the time.” While the whole process was met with its challenges and the help of the second employee who assisted me with getting the phone number of the company from Google search the boxes that got the “ball rolling.” However; the preexisting information from this company for printing the labels was not correct & the clerk was unable to proceed on her computer to print out the mailing labels need for UPS to ship for delivery. This was the “hold-up” for us. My presence was obviously noticeable to the incoming customers. But the employees were able to control the busy traffic with such amazing team work. I’m totally & absolutely impressed by them. Everything went so smoothly in the UPS & it didn’t disrupt them as I sat in front of the counter but to the side. I tried not to be in the way of the many customers who by the way were great also. Finally, after being on hold many transfers all the while the company’s customer service over an hour. The UPS store had the necessary capability to print out the two much needed mailing labels for the boxes. However, i was taking care of business (time) in the weekday that was productive & not wasted time & energy. The job “well done” by two amazing employees who I greatly recommend at this UPS Store& appreciated so much & thank U two. Keep doing what you’re doing. Best.
• CM

  Conroy Malcolm

  May 30, 2026
  5.0
  Quick and Easy. In and out in less than a minute. Great customer!! Keep up the good job.
• JF

  Joe Femino

  May 26, 2026
  1.0
  What a nightmare, arrived at 4:45, to find a store with two employees and 15 to 20 people in line. I don’t know why this place would be popular, but the reality is there’s definitely UPS stores another spot. The agent told me it was a dollar to use a piece of tape to close my box. I left at that point.
• TH

  Timothy Hampton

  Apr 28, 2026
  1.0
  One Amazon package return machine. No thanks.
• WM

  Whitney Martin

  Apr 22, 2026
  1.0
  Hello I had came in this UPS store to return my items and it’s been since November of last year and the store still have not received my items that I ship to and return to this have been giving me problems some one at this UPS store stole my items and I’m going to escalate it.

Frequently Asked Questions About The UPS Store