United States Postal Service

Reviews

• RB

  Rokas Beresniovas

  1 day ago
  5.0
  This one is great!
• LB

  Loubna Benchekroun

  May 2, 2026
  1.0
  Bad experience.
• DD

  DJ

  Apr 18, 2026
  5.0
  There is an Asian staff member at this post office named Song. I had a UPS package delivered there early Friday morning, but the person who received it didn’t know where it had been placed, and Song, who works at the front desk, couldn’t find it at the time. Song was very kind and friendly. She explained that the person who had accepted the package had already gone home and wouldn’t be working over the weekend, and she asked me to come back on Monday. She also apologized to me several times. On Monday morning, as soon as she saw me, she even remembered my name and immediately handed me my package. It was clear that she had kept my situation in mind and helped locate it. I was touched by her professionalism and her warm, friendly attitude toward customers.
• SS

  Seeking Sun

  Mar 26, 2026
  1.0
  Rude, lazy and unhelpful. Avoid at all cost, rather use Fedex, UPS etc. They lost my package and when I walked in to get more details than the web tracker tells me, the only response I got was a head shaking and a bark that I should come back the next day when a supervisor was around. They wouldnt tell me the hours that the supervisor would be working.
• KL

  Kristin Lane

  Feb 4, 2026
  1.0
  HORRIBLE customer service. I am so disappointed. I’m going on a trip with my husband and infant in May and needed to get her a new passport and renew mine so I did all the paperwork and brought everything with me that I would need. The only thing I didn’t fill out was a portion on the paperwork that said to wait until it’s notarized to fill out, which I was waiting to do until I got to the postal office. I recently moved from Bethesda to Frederick with my husband so I made the 45 minute drive back to Bethesda with my 3 month old in freezing/snowy conditions because it was the only location available for passport appointments. The MOMENT I walked in the woman handling passports gave me an immediate attitude, as if she couldn’t be bothered by me to waste any of her time and started asking if I had all the correct forms/print outs I needed. Would barely let me finish a sentence before she’d interrupt me, kept speaking over me and was outright rude for no reason. When she saw I didn’t have the paperwork notarized, because I thought they would do it at the post office, she seemed excited that she wouldn’t have to help me out any longer and kept telling me to go get it notarized somewhere because they don’t do that there. I explained I drove with my 3 month old for 45 minutes from Frederick and asked please can you help me figure out a solution, kept talking over me so I said “well, you couldn’t have wanted to get rid of me any faster. Have a nice day” and left just to sit in an hour of traffic on the way home. Very disappointing. I will be going to the other location now because I do not wish to ever have such an unpleasant encounter for absolutely no reason ever again, especially in front of my daughter. The amount of negative reviews was appalling. Something needs to be done about this. Google and Yelp both have ENDLESS complaints about this same woman. And she’s apparently been there for years??? Why stay with a job that clearly makes you miserable, and makes innocent people feel miserable as well. All around very disappointing.

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