RXO

Reviews

• SZ

  Stefania Zogo

  May 2, 2026
  1.0
  I never received my order, they canceled it twice without any notice! Although I was scheduled they told me that they can’t bring my order without any reason. The costumer service people never solved anything but only were able to say “they were sorry for the inconvenience “. When I ask to speak to a manager they avoided me and I ended up overall canceling my order from another company getting, delivered by them. The worst by far experience I had with a company, will never use again!
• KU

  Katelyn Uribe

  Apr 28, 2026
  1.0
  This company is terrible. I had a large order for in home delivery with ikea worth thousands of dollars and because it was the end of the day and the drivers didn’t feel like doing their job they just dropped the entire order behind my house and left without ever ringing the door bell and did not deliver it to the desired room as paid for and promised. When I contacted the company they tried to blame it on my and refused to ever return my calls. I wish there was a way I could never use their services in the future if I order more items from ikea. They deserve no compensation for the crappy service they provide.
• KB

  kristi bostian

  Apr 13, 2026
  1.0
  Zero stars! Absolute failure of logistics and integrity at the Beltsville hub. This carrier held items 40 miles from the destination for 27 days, cycling through 10+ 'rescheduled' delivery dates without ever delivering. Most concerning was the documented falsification of records: despite speaking directly to our administrative staff, the driver/hub logged the status as 'unable to contact recipient' to hide their own delays. They have since attempted to scrub tracking history to avoid accountability. Amazon Executive Relations had to intervene and bypass them entirely to resolve the matter. Avoid this carrier!!!
• JR

  Josue Reyes

  Mar 21, 2026
  5.0
  Well well well, this a positive feedback! I ordered a 65” LG OLED C5 through LG Partner. The delivery was originally scheduled for March 21, and it did arrive on that date. However, my experience with Sales Customer Service was very poor. At one point, they told me my delivery had been rescheduled to March 23 and even offered me a $75 compensation for the inconvenience. The issue is that this information was not accurate—the app continued to show March 21 as the delivery date. When I called again to clarify, they rescheduled the delivery yet again, this time to a window between March 26 and April 6, which was extremely frustrating and confusing. It felt like every time I called, the delivery date changed for the worse. I was honestly ready to cancel and return the order. However, IT Customer Service handled the situation much better. They helped me file a complaint, and I received a response the same day confirming that my TV would arrive on March 21. The delivery itself, handled by RXO, went smoothly. The delivery team was professional and courteous. In summary, the product and final delivery were great, but the Sales Customer Service experience needs significant improvement.
• CD

  CD Dow

  Mar 15, 2026
  1.0
  My package has now been out for delivery for 3 weeks and this company says they don’t have any tracking information that the package does not exist

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