RXO

Reviews

• QL

  Qb Lee

  Sep 25, 2026
  1.0
  Do not buy any products that this company is delivering. RXO is a completely unreliable company. I missed work yesterday and I arranged to be home all day, and I called them ten times and they kept telling me they're two stops away until 11pm, 3 hrs past closing... the product is unable to be canceled and I have to deal w them no-showing the next "scheduled" delivery!!! How are you this bad at something so stupid and easy?????
• MB

  Marc Bognar

  Sep 18, 2026
  1.0
  If your delivery is being handled by this company - cancel the order. They are the worst delivery company I ever dealt with. They gave a 4 hour window, kept pushing it longer for hours and then never showed up. Their tracking app constantly shows offline and if you call them you get an answering service that has no information. I rescheduled the delivery for 2 days later and they cancelled the delivery the night before.
• JA

  Jennifer Andresen

  Aug 27, 2026
  1.0
  I set up pick-up for an item I am trying to return. THREE times, RXO’s system rescheduled the pick-up day without asking if the day would work for me. The first two times I called and after spending too much of my time on the phone, I got the pick up day was rescheduled to a day I would actually be home. When it happened a third time (for the same order!) I had no patience left and at I asked to speak to a supervisor or manager. I was told I’d be called by one in 30 minutes. Here I am, more than 2 hours later, no call. Do better. You can’t reschedule a pick-up that requires a person to be home without checking with the person first.
• AR

  Aloke Roy

  Aug 9, 2026
  5.0
  Had a major appliance delivered and installed by RXO. They were fantastic. Since order placement at the store and delivery assignment to RXO, they followed up multiple times, were on-time within the time window provided, removed existing appliance to install the new one. They were very careful about the property, cleaned up after the job. Very humble, courteous, knowledgeable, professional people. I am very happy with their service. Will use them again when the opportunity arises.
• SD

  Silvana Dias

  Jun 19, 2026
  1.0
  Too bad zero is not an option. They scheduled delivery for 6/19 for our new refrigerator purchased from Sam’s Club. I called 5 times to reschedule. They sent confirmation of delivery for 6/19 8 am-12 pm. My husband decided to stay back from vacation to accept the delivery. The window came and went and no delivery. They canceled the freaking delivery without any notification and my husband is home alone for NOTHING!!! No one in the US answers the phone. Call center in the Philippines answers and read from a script. WORST experience Ever

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