The UPS Store

Reviews

• KM

  Kash Melanie

  3 days ago
  1.0
  Owner is very rude I tried to arrange a pickup for my package and he just kept shouting that’s it’s a private store and to check online he didn’t give any further details then hung up on me will never use this ups location again
• TR

  Trey Robinson

  Sep 22, 2026
  5.0
  I just want to thank Ms.Jennifer who helped me with my package.She explained everything thoughly and got me what I needed I was in and out in a matter of minutes. Thank you 👍🏾😊
• KP

  Kadejah Pearson

  Sep 16, 2026
  1.0
  DO NOT USE THIS LOCATION I used this location to receive a package while I was out of town. When I went to pick it up, I provided Mr. Yang with my ID and explained that the packages were under my married name. I specifically stated my married last name and explained that the address on the packages matched my ID. He looked at the computer, didn’t check any other packages behind the counter, the. looked at me and said, “Not here.” However, I could clearly see my packages behind the counter. I explained that they were mine and asked if he could check the first name and address on the packages. He refused and told me that they belonged to someone else WITHOUT EVEN CHECKING. I then pulled up my UPS tracking information and account details to show him the tracking number and address. Rather than reviewing the information, he again said, “Not here.” I asked him a second time to check the names on the packages, and he said no. After I showed him the tracking number again, he entered it into the system and asked for my ID once more. I handed it to him and explained that I am married, which is why the last name on my ID is different from the name on the packages. I pointed out that the first name and address matched and explained what last name was listed on the packages. At that point, he said, “The packages are in a different name. You didn’t say that name.” I let him know that I will not be patronizing the location again and he said “don’t worry, don’t”. By that time I was angry. I completely understand the importance of verifying someone’s identity before releasing a package. My concern is not that he followed security procedures; it was the way the situation was handled. I provided multiple pieces of information and documentation to help verify that the packages belonged to me, yet I was repeatedly dismissed, waved away, and told “not here” without any apparent effort to work through the issue with me. Better customer service would have been simply explaining what additional information or documentation was needed and helping me understand how to resolve the discrepancy. Instead, the interaction felt unnecessarily dismissive and frustrating.
• JC

  Jennifer Campbell

  Aug 24, 2026
  5.0
  Jennifer was so helpful as I left an item at a hotel. I live 7 hours away so coming back wasn’t option. They got the item, packaged it and overnighted. Thank you!
• TW

  Tiesha Williams

  Jul 25, 2026
  2.0
  The Asian guy is always so rude and angry for literally no reason. No matter how nice you are no matter what question you ask.