The UPS Store

Reviews

• SA

  Sharene Adoma

  May 13, 2026
  1.0
  I would not recommend this location based on my experience with the store manager and customer service. I visited this location to print a document. When I arrived, I saw the pricing sheet and understood that using the computer cost $6, but I did not realize that the same charge also applied to printing. After printing my document, I paid the fee without any issue. Later, when I spoke with my sister, she mentioned that when she printed at another location, it only cost a few cents. Because of that, I returned to the store simply to ask for clarification about the pricing and to see if there was any possibility of a refund. The associate called the manager over. Unfortunately, instead of greeting me or asking what the issue was, the manager immediately asked if I had read the pricing sheet. I answered yes, and he responded by saying, “Well, I can’t give you a refund because I can’t take the ink out of the paper and put it back in the machine.” I found this comment extremely disrespectful and unnecessary. I calmly explained that I felt his comment was inappropriate, but he denied saying it and continued arguing with me about how different franchises have different prices. I completely understand that store policies may vary and that refunds may not always be possible. I was not trying to be difficult or disrespectful I simply wanted an explanation regarding the charge and to ask if a refund could be considered. What made the situation worse was that this entire interaction happened in front of other customers, which felt very humiliating. In the end, I thanked him for his service and left the store. I will not be returning to this location because customers should be treated with professionalism and respect, even when they have questions or concerns.
• JH

  Jean Hodgkins

  Apr 22, 2026
  1.0
  Very rude! There was no where to park so I backed into the only space which was partially in front of the door. I got on line, and when I was next in line they made me go out to move my car which was not blocking foot traffic. I asked to be helped first they refused. I move my car over 2 feet to the left and got back in line, loosing my place. When I showed the info to return an item and shipping label on my phone I was told they could not print but if I wanted to pay $3 I could again get out of line, pay and print and then they would help me. I walked out went home and printed the label. My time is valuable and the way I was treated and the laziness and rudeness of staff has left a bad taste in my mouth. I do not like using this service unless I have no other options.
• JC

  jakelin claude

  Apr 11, 2026
  5.0
  El Chico de customer service was really nicely and kind
• JM

  Jakelin Claude Mercedes

  Apr 11, 2026
  5.0
  The person in customer service was really nicely and kind.
• MM

  MissTaylor617

  Mar 13, 2026
  5.0
  I haven't always had a great experience here, I can't lie, however I'm walking out of there now having continued quality fast and pleasant customer service! I am here often because I am a consumer of Amazon and where Amazon has been slacking big time lately, hence the need for the UPS Store, I have had to return things constantly! In the recent months, the young men that have been working at the counter have not only been effective and exceptionally fast with service but they're always kind and friendly despite how busy they may or may not be. The last two transactions I had were of multiple returns, today was 4, Tuesday was 11! Both times I was in and out of the store in less than 7 minutes! Unreal! I ALWAYS make sure to acknowledge how great they're doing because it wasn't always like this. I also do things like despite Amazon saying "no package needed", I pack my returns and usually seal them too and remove any stickers, eetc.It helps. And they help me! Thank you guys I see you working hard!

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