RXO

Reviews

• JH

  James Hyder

  Aug 8, 2026
  1.0
  On July 4, I ordered a queen-size Casper Snow mattress and foundation through the Casper website. I paid $249 for setup and installation of the new set and removal of the old mattress and box spring. On July 21 the truck arrived with the foundation but without the mattress. They left the foundation and said to call the 800 number. Calls to RXO are answered by AI, which was of no assistance, and when you finally speak to a human, those agents have no direct access to the local warehouse or knowledge about the actual status of the order. All they can do is say that they will send an e-mail to the local facility and that someone will get back in touch. I was not able to find a number for the local Boston facility; the only number listed is RXO’s main 800 number. I made many more calls with no result. Finally I was transferred to the Escalation Department and they managed to reschedule the delivery, 18 days after the original date. When that crew arrived, they also didn't know they were supposed to handle setup and installation, nor did the supervisor they called. I think he told them to just leave, but I prevailed on them to bring the foundation (70 lbs) into the bedroom. I was afraid I would have to assemble it and unpack the mattress myself (I'm 70 years old), but they kindly did it for me. They were polite and professional. (I tipped them, of course.) Here is a summary of all the ways in which RXO screwed up the delivery of our order: * Did not include the mattress with the foundation in the first delivery. The delivery crew knew nothing about doing setup and installation. * Did not recognize on their own that the order was not complete and arrange to deliver the mattress shortly thereafter. If the mattress was at their local facility, as their tracking system stated when the July 21 delivery was scheduled, what happened to it? Why was it not delivered within a day or two? * In numerous calls, agents assured me that they would call the local facility, with no result. * In several calls in which I was clearly increasingly frustrated (but always calm and polite), agents did not transfer me to the escalation department. * When the mattress was finally delivered, the delivery crew once again did not know that they were expected to handle the setup and installation I had paid for, and the supervisor at the local facility wasn’t aware that the foundation had already been delivered. It was only thanks to the kindness and consideration of the delivery crew that I didn’t have to move and assemble the foundation myself and unpack and install the mattress. I will never again willingly use RXO, and will never knowingly buy products from a company that uses them. I have informed Casper that because of the frustration I experienced with this process, I would have canceled the order if it had not been delivered by Aug. 8, and that they should seriously re-evaluate their relationship with RXO.
• JD

  Jessica Dufour

  Jul 27, 2026
  1.0
  Was supposed to get my delivery today but the truck allegedly broke down. The new days offered for delivery don't work. Useless
• MC

  Maureen Connolly

  Jul 21, 2026
  1.0
  RXO delivered one of the worst customer service experiences I’ve had in years. The delivery team arrived and unloaded my new washer and dryer into the driveway, came inside to inspect the old units, and refused installation due to what they claimed was a “leak” at the hot water valve. Fine — I understood the liability concern and immediately agreed to waive installation. I simply asked them to bring the new units inside and remove the old ones. Instead, they took a few photos, made a phone call, walked outside while still on the phone, reloaded the new units, and left without saying a single word to me. No explanation, no apology, no next steps. I had to piece together what was happening from overheard phone chatter. For context, the “leak” they cited was just a loose connection that took me less than 30 seconds to tighten. Their reaction was completely disproportionate, and their communication was nonexistent. Leaving with my appliances without speaking to me is not just inconvenient — it’s unprofessional. I would strongly caution anyone considering RXO for delivery services.
• RR

  Rovert (Roverted)

  Jul 17, 2026
  1.0
  Placed a delivery for LG Washer and dryer. Delivery scheduled for Monday 7/13. It was "delayed" can't get a hold of anyone don't even know which facility it is at this is just the closest. No updates no reason why no way to reschedule. AI answering machine with fake typing and Indian tech support that can't actually do anything. We need our washers and now I'm scared by these other reviews that some hack is going to come and flood our house with a poor installation job
• NS

  Navi Somal

  Jul 13, 2026
  1.0
  i wish i could give them negative stars because this was the worst experience with a delivery service. They never called before the delivery and then said I was unavailable and took my order back. their customer service is horrendous. when they finally delivered my order they were missing a mattress. Called to find out what happened they were completely clueless. The delivery person was extremely rude. My order was from Costco and it was being delivered by this company. Horrible experience. Complained to Costco as well.

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