RXO

Reviews

• NE

  Nicole Eisenschmidt

  Feb 19, 2026
  1.0
  We ordered a stove from Lowe’s not realizing they subcontract their deliveries to RXO. They dragged the stove across my hardwood floors causing a long scratch. They tried to offer us $500 to go away. We now have a claim pending for our floors. The delivery team made matters worse by showing up to my home the following day unannounced and threatened us that they arent getting paid now. It took three loud attempts to get them to leave my home. I then had a husband and wife duo claiming they owned the company, they in fact do not, who told me they weren’t paying anything because my house and floors were old. I ended up having to get a Consumer Protection Attorney to battle this for us.
• ZA

  Zack Aaron

  Dec 20, 2025
  1.0
  The numerous one star reviews speaks for itself. Ordered a washer and dryer through Lowe's to be delivered to my mother's. They said they would be there 12:30pm-4:30pm. They showed up at 11am. Against my better judgement, I allowed them to install it instead of myself. They broke the dryer hose and gave me a new one and said they couldn't help me replace it. They then hooked up the washer drain incorrectly and ran the washer, flooding the inside of my mother's wall and into the unit below. I have a claim against Lowe's now. 0/5 stars.
• JF

  Jasmine Ferrante

  Dec 9, 2025
  1.0
  I would give 0 stars if I could, I am furious with what I had to deal with and no help from customer service at all.
• AB

  Adam Boise

  Dec 5, 2025
  1.0
  I had ordered a refrigerator through Lowe’s that was to be delivered by this RXO company. It is December in New Hampshire and there is snow. They said that they needed the driveway completely clear of all snow and ice. Mind you, my partner‘s 2 Wheel Drive sedan goes up and down without difficulty. When I question this, the driver said that I should reschedule for the Spring. When I reached out to Lowe’s customer service XPO gave them the runaround and refused to help. If the company that is paying them cannot get customer service, imagine what you receive as a consumer. Avoid this company at all cost.
• IP

  Irv Plotkin

  Dec 24, 2024
  1.0
  I cannot imagine a worse delivery/install service. There is no way of communicating with the local office. All their numbers go to the Philippines and they try but cannot contact the local office. They installed a washer one week late and made several errors. Even when I called and informed them they ignored me. Why LG uses them is beyond understanding.

Frequently Asked Questions About RXO