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USPS self-service kiosk
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United States Postal Service

3.1
(80 reviews)

Business Details

8 W Silver St, Westfield, MA
01085, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8 W Silver St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8 W Silver St, Westfield, MA
01085, United States

Hours

Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
Saturday9:00 AM - 1:00 PM
SundayClosed

Products & Services

1 list · 5 items

USPS Services

5 items

Buy postage
Get information about USPS® products and services
Weigh and classify postage of envelopes and parcels
Change of Address (COA) service
Buy or cash Postal money orders

Reviews

3.1
80 reviews
5 stars
37
4 stars
2
3 stars
6
2 stars
3
1 star
32
  • JN
    Jose M Rodriguez Nieves
    6 days ago
    5.0
    Good customer service
  • SC
    Shirleyann Colon
    Jul 29, 2026
    1.0
    I had an appointment to apply for a passport, and I was assisted by an Indian older woman working in the passport section. Unfortunately, the customer service I received was extremely unprofessional. I arrived fully prepared with all the required documents neatly organized in a folder, and I had my appointment confirmed. From the beginning, she seemed unsure of what she was doing and appeared confused throughout the process. Instead of providing clear guidance, she was rude, dismissive, and completely unhelpful. The entire appointment lasted less than 15 minutes, yet it was one of the most uncomfortable customer service experiences I have ever had. What made it even worse was that she appeared to be laughing and making fun of the situation, which felt disrespectful and inappropriate. I have visited other post offices for passport services for my children in the past and have never experienced anything close to the poor treatment I received today. I specifically scheduled this appointment and arrived fully prepared, but the experience was disappointing from start to finish. No customer should be treated this way. Everyone deserves to be treated with professionalism, courtesy, and respect, especially during an important government service. I sincerely hope management reviews this incident and takes steps to ensure that no one else has to go through an experience like this.
  • MR
    Michelle Raymond
    May 21, 2026
    5.0
    So helpful
  • I2
    IScott 2!
    Apr 28, 2026
    4.0
    Informative, helpful & pleasant staff. Thankful for the services they provide.
  • OS
    Oleksii Storozhuk
    Apr 17, 2026
    5.0
    Excellent service! The employees are always kind, professional, and patient. They make every visit quick and easy. It’s always a positive experience coming here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 27, 2026Yext Knowledge Graph
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