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The definitive leader in world-class client feedback programs, business development programs and client service excellence training for law firms and professional services organizations. We help our clients strategically drive revenue, boost performance, attract and retain clients by creating robust, enduring relationships backed by in depth one-on-one interviews, compelling market research and data insights. BTI is a thought-leader firm specializing in the US litigation market, client feedback initiatives that drive revenue and powerful business development programs for attorneys and practice leaders.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.