The UPS Store

Reviews

• DE

  Deicy E

  Oct 8, 2026
  1.0
  Every time I have to come to this UPS I leave with a sour taste, people who work there are always super rude and mean. Always worth the worse attitude, remember that you work with people and you are the face of a big company.
• KR

  Khadija Raza

  Sep 28, 2026
  1.0
  I literally do not understand what the middle aged guy with the glasses’ problem is. I bring in a return that is packaged in its original packaging. He says I need to take the item out of the package and that they don’t need the original packaging. That’s totally fine so I take the item out and go to throw away the packaging in the trashcan. He literally screams at me at the top of his lungs, then goes to the trash can, picks out my packaging and throws it at me. Like….are you mentally ok?
• IK

  Igor Khislavsky

  Sep 14, 2026
  2.0
  I run an e-commerce business and often ship insured packages. The third party insurance I use has a claims process where having the weight of the package on the receipt at the point of dropoff is important. Every time I drop off a package at this location, I am lectured about how the weight doesn't matter at UPS. When I attempt to explain why it matters TO ME, I get a surly retort about how I'm wrong, etc, etc. Mind you, it literally takes 1 extra second for them to place the package on the scale right next to the POS and ensure that a weight prints on the receipt that they have to print anyway. I expained this to the great folks at the Needham UPS store once, and have dropped off hundreds of packages there since without an issue. All with the weight printed on the dropoff receipt. The only positive to this location is that the dropoff cutoff for ground is 1/2 hr later vs. Needham, which is literally the only time I use it.
• JM

  Jasmine Mathews

  Sep 4, 2026
  4.0
  I am writing this review based on a package that I sent that was never received. It was a package of homemade goods for someone working in the military. We paid $90 something for it to be received in 2 days. Having said that, per UPS website instructions, I emailed the store, and told them about the situation. Without further prompting from me, they kept checking in on the status of the package, and sent me almost daily updates. They were very apologetic. Finally, again, without my prompting, they filed a lost package claim and informed me of next steps. Today, I received notification that the claim has been accepted, and a check will arrive covering the cost of the package and insurance. Although the package didn't make it to its destination, I greatly appreciate the initiative and diligence of the customer service representative who resolved my case. Thank you for your hard work.
• BO

  Benan Ozkaynak

  Aug 12, 2026
  1.0
  I had a not-so-great experience in this store a while back and decided to give them another chance today. That was a mistake on my part since their customer service has not improved at all. The woman behind the counter ( one with bleached hair and a big bubble gum in her mouth) and the middle age man with the beard act like they are doing a favor to the customer. I had an Amazon return, my preferred place for these returns is always Whole Foods in Wellesley where they provide a wonderful service. Unfortunately, for that specific item Amazon wanted to return to UPS and that was the closest. The woman behind the counter had a terrible attitude reprimanding me about the QR code I provided without even trying to make it work. According to her, it was not big enough or bright enough. I kept my composure while trying to make the code satisfactory for her. Then she started touching me, I asked her why she was touching me, she apologized and continued to complain about the code. I handed her my phone so she could fix what the problem was, she refused saying she has a different kind of phone. The man was on the phone, not knowing what was going on. He approached us when he heard the woman complaining about the code and ordered me to go to my Settings. In the mean time, more customers were lining up behind me. I refused to do so since all those QR codes perfectly work at the post office. I told her to give it a try at least once, she unwillingly did and the code worked! I told her she created a problem for herself and me when there was none. She called me nasty and told me to leave. I couldn’t help myself and said “ no wonder this store got only 2 stars for customer service”. Then the man threatened to call the police. I don’t know if they are co-owners, but they deserve each other. They treat the customer like dirt and neither of them did anything to extinguish the situation. I hope Amazon will drop them soon. For next time, I am willing to drive further instead of giving these two my business. It is hard to understand how they stay in business with all those complaints online. I could give them minus 5 stars if it was possible. I will also reach the UPS headquarters and also Amazon to complain. Stay away from this UPS store unless you need extra stress in your life.

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