The UPS Store

Reviews

• HR

  Hansel Ruiz

  Apr 22, 2026
  5.0
  The Gen Z kid with the piercing provided excellent customer service.
• MW

  Mary Wilson

  Feb 25, 2026
  5.0
  Great staff, every time I come in they’re extremely helpful, and efficient, love that guy Joe, he’s a real swell guy!
• KK

  Karcus Karcus

  Jan 30, 2026
  1.0
  I think this place hires thieves…my package never left the store. I called the ups 1800 number and they said a driver never received my package. Someone at the store must have stole my $1,000 item.
• PS

  Peter Shapiro

  Jan 15, 2026
  1.0
  Title: "Keep it or throw it away." "Keep it or throw it away." This was the response from the UPS Swampscott staff when a woman called to report that my lost package had been delivered to her by mistake. I shipped three boxes of hand-blown glass art from this location, but only two reached me. The store mistakenly placed two different shipping labels on the same box, causing it to be sent to a senior center in Florida. While the store gave me repeated assurances that a claim would be filed, I later discovered that no claim was ever actually initiated or expedited. It is incredible that at the same period I was being told the situation was being handled, an employee was advising the woman who called to report the error to simply discard my property. I only recovered my art because the recipient took the initiative to track me down herself. This store showed zero accountability and a callous indifference toward my property. I strongly recommend taking your business elsewhere.
• FC

  Faustina Cuevas

  Sep 12, 2025
  5.0
  This store is honestly the best! The customer service is 10/10, and the efficiency is even better! I made the mistake of going to another store, and I deeply regretted it because the customer service did not compare to this store & the amazing employees. They’re truly excellent!

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