RXO

Reviews

• DA

  Dan Albrecht

  Sep 17, 2026
  1.0
  As many other reviews have noted, RXO scheduled a delivery date with me, then cancelled the day before. Then you wait 2 days to reschedule, got a new date another week and a half away. Stay home all day waiting for them, they give one delivery window 2-4p that passes, then say 3p to 6p, well around 7pm I call them, they say I'm next they will let me know when 30 minutes away. They never reach out to me, say they "attempted delivery" at like 915pm (they didn't) and now I'm again waiting to reschedule a delivery that never comes. Customer service says they "send an email" to the local office or try and call them, but nobody answers and they never follow up on the email. How much time off work is your delivery worth to you? How can I ever justify buying a product from a company using RXO if it means losing several days of work and rescheduling delivery several times to get my product - making the delivery take months instead of ~a week as initially promised.
• BB

  Ben Boward

  Sep 14, 2026
  1.0
  The delivery process was a complete joke. They didn't send enough people to carry my item up the stairs, so they took it back to the warehouse and delayed the delivery by another week. They don't even try to do anything to expedite the delivery, considering it was exclusively their fault that it was delayed. The delivery crew was unprofessional and refused to even try to carry my item up the stairs. To be fair to them, they didn't want to set a precedent that they would then be held to by this cheap company. This company is a joke. You can't depend on it, it will show up when it shows up.
• QR

  Qubee Rhod

  Aug 18, 2026
  1.0
  I get it, people may be quick to jump on a google to post a negative review if something doesnt go right. As a consumer that pays for service you would expect what you paid for therefore a positive experience sometimes don't need saying. But this company HERE! I'm going to advocate LG to drop them as a delivery service. I may have been dealing with a bunch of crooks! I paid for a laundry installation -stackable and they told me it cost more. The man said sure I can try for EXTRA CASH because he will have to lift the dryer. Ok. I called LG. LG says installation even if stackable is included in the service. They transferred me to RXO who said..no its not included. What's going on here??? I bought the stackable bracket and everything. Good for nothing. Now I had two units sitting here and me to call someone last minute to put it in the space. Nasty work.
• CP

  Chris Pagliuca

  Aug 6, 2026
  1.0
  Absolutely horrible experience with RXO thus far. They delivered my Samsung TV and had to reschedule the wall mounting service (which I paid for), because the screws that came with the mount were too short. They told me to reschedule and it should only take a day or two to get them back out. I called same day (Saturday) and rescheduled for the following Tuesday. No big deal. I call them Monday to confirm my service time and that they will 100% be showing up, this is confirmed, so I make sure to be home the following day. The next morning I see that my service is now delayed, I called RXO and Samsung and they tell me there's nothing they can do about it and they will call my local hub and get it done that day and call me back. Local hub tells them no, they then proceed to reschedule me for the following day (Wednesday) without reaching out to me, an hour goes by and then it is again rescheduled for Thursday and again they don't tell me anything or communicate this at all. They again cancel on Thursday morning. This company is embarrassing.
• MB

  Michael Burke

  Jun 27, 2026
  1.0
  We ordered an outdoor dining set from Polywood which was shipped to an RXO location near us and then to be delivered to our home. After receiving notification they had received the order and scheduling the delivery day for a week plus after, we were informed the night before that it had been delayed without an eta. After calls to RXO and Ploywood, it is apparent that RXO has “lost” our order. How you lose track of a pallet full of patio furniture, I don’t know. Luckily Polywood has made it right and assured us they will ship a replacement through someone else. I hope we never have to use them again.

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