Primo Brands Delivery

Reviews

• LH

  Lexie Hansen

  May 30, 2026
  1.0
  Deceptive sales tactics and poor communication
• CM

  Chris Miller

  May 29, 2026
  1.0
  Absolutely terrible, first I was getting billed from an unknown company so my delivery was terminated. I made that right and they still haven't shown up in three months. I finally got through to customer services and they say my card is expired which it is not. Haven't got a bill but they won't send a driver without a card. Makes zero sense.
• RR

  Ryan

  Apr 20, 2026
  1.0
  Had them for over a year but recent price increases caused us to cancel the service altogether. Not to mention it’s slightly inconvenient to have to store 50+ gallons of water at times. Purchasing less would just mean more delivery fees so I always tried to get a fair amount. Today 4/20/26 they came to pick up my empties and cooler we were renting. The delivery driver can literally be heard on my ring camera muttering “douchebag” as he was pouring a wet wipe out one of the empty bottles. I get that he was probably frustrated with something inside the empty bottle. Had I noticed it I would have removed it prior to placing it outside for pickup. But was the “douchebag” comment necessary? Not to mention he just left it laying on the ground. Do yourself a favor and buy a water filter.
• JJ

  Jay Bombardier Jr

  Mar 2, 2023
  5.0
  Driver is great, he is polite, friendly and respectful. Always on time. Thank you for the great service. The company provides great and competitive prices as well.
• NM

  Niki Marie

  Mar 7, 2022
  1.0
  BUYER BEWARE** If I could give this joke of a company 0 stars I would. I don't even know where to begin. The mobile app is glitchy, doesn't update and is hard to use. Even though they took a payment, on time, and our balance is 0$ it says "make a payment to update your cart/account/receive delivers". You can't get ahold of a real human ever, whether through the chat, email or phone. You can't change or cancel your account without speaking to customer service but THERE IS NO CUSTOMER SERVICE. They are constantly rescheduling or not showing up for deliveries... absolutely awful all around. We went with Crystal Springs & are more than happy with the switch but we still can't cancel our Ready Refresh account.