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Brand Certified

United States Postal Service

2.6
(59 reviews)

Business Details

1661 Massachusetts Ave, Lexington, MA
02420, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1661 Massachusetts Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1661 Massachusetts Ave, Lexington, MA
02420, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday8:00 AM - 2:00 PM
SundayClosed

Reviews

2.6
59 reviews
5 stars
21
4 stars
2
3 stars
2
2 stars
2
1 star
32
  • KC
    kwanghyeon choi
    Apr 14, 2026
    1.0
    Extremely poor customer service. I came here for my kids' passports, but a male employee (Asian descent) was incredibly rude and impatient. His dismissive attitude and harsh tone toward my family were unacceptable. It was a very unpleasant experience, and I would not recommend this location if you want to be treated with basic respect.
  • DD
    D D
    Apr 13, 2026
    1.0
    Poor customer service from the 'W' taller male. Reading through other negative reviews, others have experienced the same. Avoid this location.
  • CF
    Chu Family
    Apr 11, 2026
    1.0
    I have been live in Lexington more than. 10 years. Just had my worst experience with our post office. I don’t expect much service, but this young man who worked at counter this morning. He shouldn’t work in the front desk, he was very rude . For the past years , I never had any issues with post office service. Please remove him from the front desk. All I said first was “ good morning “ to him. He was super mad the whole time to me.
  • ZZ
    zfucorp
    Mar 11, 2026
    1.0
    the young man working there is the rudest/unprofessional USPS person I ever encounter with.
  • RC
    Robert Cohen
    Feb 17, 2026
    5.0
    Very conveniently located on Massachusetts Avenue in the heart of downtown Lexington. The building is open 24 hours a day, thus dropping off outgoing mail at any hour of the day or night is very easy.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified May 17, 2026Yext Knowledge Graph
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