Staples

Reviews

• ER

  Emily Russel

  5 days ago
  4.0
  I had a fantastic experience here! The staff was super helpful in finding exactly what I needed for my office supplies, and the selection was impressive. Plus, the prices were really reasonable, making it easy to stock up without breaking the bank.
• AK

  Alice S. Marcus Krieg

  May 2, 2026
  5.0
  Really great customer service
• CH

  Connor Haugh

  Apr 16, 2026
  1.0
  They say they’re a UPS drop off stop but only if you don’t want tracking. They say there a Zappos return spot but they’re not.
• PM

  Pauline Mitchell

  Apr 14, 2026
  1.0
  I went in today to take a return that gets dropped off at Staples. Biff let me know that the store's official policy is that if women are returning clothing through Staples that they are required to model the clothes for him first. Needless to say, I'm sure this isnt a policy but in this day and age, it's also inappropriate and uncomfortable to have an old man teasing you about wanting you to take your clothes off in a staples when you cant just leave without getting the items back or the return slips.
• MM

  Maris

  Mar 26, 2026
  1.0
  I visited the Hyannis Staples location today and had an extremely disappointing experience with the store manager, Nancy. At checkout, I asked to split my purchases and have the rewards points applied to the email on my account with the highest balance (I have both a personal and work email). This is a simple request that has been handled easily and professionally at other Staples locations, including the Orleans store. Instead of helping, Nancy became visibly irritated, raised her voice, and spoke to me in a dismissive and unprofessional manner. When I calmly asked why she was giving me attitude, she turned it around and told me that I was the one giving her attitude, which was both inappropriate and uncalled for. After completing the transaction, she didn’t even offer a bag for my purchases. Another basic part of customer service that was completely overlooked. As someone who works in customer service, I found this interaction unacceptable. A manager should set the standard for professionalism, and this was the opposite. Nancy’s behavior and communication style are not suitable for someone in a customer-facing leadership role. This was, without question, the worst customer service experience I have ever had. The difference between this location and others is clear. The staff at the Orleans Staples are consistently helpful, respectful, and customer-focused, which makes this experience even more frustrating. I have already filed a complaint with Staples, and I will not be returning to the Hyannis location. Experiences like this damage customer trust and brand loyalty.

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