Certified by AIT Worldwide Logistics • Aug 30, 2026
Logistics ServiceTransportation Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 170 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
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Certified by AIT Worldwide Logistics • Aug 30, 2026
Scheduled a delivery for this morning, received no notification that they pushed it to this afternoon. I looked online, and saw that it was changed, we modified our work schedules to accommodate. Then I received a text message, no phone call or email, stating that they’ve now pushed my delivery out four days. I called to resolve this, and was told I would receive a call back by the associate I spoke to. No callback.
I’ve already paid for the item and this service
AC
Anthony Cersosimo
Jul 30, 2026
5.0
I had a Bob’s delivery fulfilled by AIT worldwide logistics and honestly, they were an amazing team. They were courteous, professional, showed up on time, installed and cleaned up so quickly. There was a window assigned for delivery and they were right within that window. In and out in 10 minutes. Best delivery I’ve ever had!
JH
Justin Holmes
Jun 4, 2026
1.0
Has to be the most inept company I've ever dealt with. Ordered a $15,000 item that they've had for weeks (told me I'm a whole 3 hours from Chelsea so it's hard to schedule a delivery). Told me last week that it would be delivered today, so took the day off to be here during the 8 hour delivery window. Called this morning to find out it wasn't coming. I had to call them. No one in the company can give me reason why it's not coming. I will be making sure that these guys lose as many corporate accounts as possible. AVOID AIT AT ALL COSTS!
SR
sam rasla
Mar 24, 2026
1.0
Very poor service, you better hire different company that can do the work and pick up the trash, they leave the trash for you to take care . Never hiring them again. of it.
DK
Dae Kim
Mar 11, 2026
1.0
Horrible experience, got a message to setup a delivery schedule, tried and it doesn't work. Had to call them myself and the automated reception keeps hanging up on me. I had to go through Costco. When delivery date came, tracking suddenly says no delivery date. I had to go through and call back and forth from Costco to AIT to figure out the delivery. Why am I having to pay hours of my time for mistakes caused by them? Now waiting for new delivery date and not sure if it'll be fixed on new date.
Frequently Asked Questions About AIT Worldwide Logistics
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Where is AIT Worldwide Logistics located?
AIT Worldwide Logistics is located at 150 Eastern Ave, Chelsea, MA 02150, United States.
What are the operating hours of AIT Worldwide Logistics in Chelsea, MA?
AIT Worldwide Logistics is open Monday through Friday from 7:00 AM to 5:00 PM and is closed on weekends and major holidays such as November 27, 2025, and December 25, 2025.
Does AIT Worldwide Logistics offer international shipping services?
Yes, AIT is a global freight forwarding company with decades of experience handling shipments worldwide, including customs clearance support through its in-house customs brokerage team.
What types of cargo does AIT Worldwide Logistics handle?
AIT handles all types of cargo including temperature-controlled items like food and pharmaceuticals, oversized and heavy freight, and hazardous materials such as batteries, chemicals, and nuclear waste. For prohibited items, customers should contact their office directly.
Can I drop off a return item at AIT Worldwide Logistics' facility?
No, AIT facilities do not accept consumer parcel drop-offs. Customers should contact their seller or shipper to arrange returns.
Is AIT Worldwide Logistics a certified freight forwarder?
Yes, AIT holds numerous certifications across its global locations, including authorized economic operator status and good distribution practices certification.
What logistics services does AIT Worldwide Logistics offer?
AIT provides freight forwarding, air freight, ground distribution, sea freight, import/export services, customs clearance, warehousing, and intermodal transportation.
Does AIT Worldwide Logistics have wheelchair-accessible parking?
Yes, AIT Worldwide Logistics offers wheelchair-accessible parking for customers.
What nearby locations can help customers find or visit AIT Worldwide Logistics?
Nearby places such as Fastenal Fulfillment Center, Radius International, Eagle Air Freight, and UPS Supply Chain Solutions provide related logistics and freight services, which may assist customers in the supply chain and freight forwarding community in the area.
Are there local dining options near AIT Worldwide Logistics?
Yes, nearby places like JSB Industries Inc, Muffin Town, Madeline's Pantry, and Golden Cannoli offer bakery and dining options for customers to visit before or after appointments.
What transportation services are available near AIT Worldwide Logistics?
Nearby transportation-related services include LTI Worldwide Limousine for limo services, Nunez Towing, and travel-related freight services from A N Deringer Inc and Carmichael International Service, which can assist customers in navigating or transporting goods in the area.
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