The UPS Store

Reviews

• MP

  Mike P

  May 3, 2026
  5.0
  I really enjoy visiting this UPS Store and I always receive great service from them. As a small business they have the right to determine pricing for their services but customers have a choice if they still want to do business with them. It is unfortunate that some of the negative reviews are solely because some customers disagree with the pricing. I will continue to visit the UPS Store in Braintree and happily to business with them as they provide top notch service.
• EL

  Eric Langenthal

  Apr 23, 2026
  1.0
  This store has become increasingly customer unfriendly. Two vendors, whom I paid $10 delivery on the front end, paid for and sent UPS labels to return items. I retired from working in Braintree and used the UPS store dozens of times and never was I charged to print a label. That was customer friendly but no more. Not only was I told there suddenly was a $3 charge for each, or $6 for the two so UPS can double dip, but when I questioned it to the clerk with the accent, he gave a smug, rude , arrogant remark. As a retired senior citizen who needs to be careful on a fixed income, this store wants to rip off every nickel a senior citizen can be squeezed for. I went to the library, printed the labels, put them in a drop box and I will never step foot in such a customer unfriendly business again. FYI - Both FedEx and the U.S. Postal Service gladly print labels for free!!!
• EL

  Eric Langenthal

  Apr 23, 2026
  1.0
  The Braintree UPS Store who I’ve done business with the past two decades while working in Braintree tried to rip me off! They began as fair and reputable but today their policy is to rip off senior citizens on a fixed income for things that, up until today’s visit, were free. As a retired person balancing a fixed income, I had to return two items to two different vendors, both of whom emailed pre paid UPS labels. Not having a printer, I asked the UPS worker, if he could please print the labels. The same UPS facility had printed labels in similar circumstances two dozen times over 20 years. Good business, customer friendly. The clerk said, “that will be $3 each for the labels.” I had already paid $10 postage to receive the packages and now that the vendors were paying UPS, this clerk wants to double dip and charge me $6 for two small labels. From free good customer service to suddenly, we’re going to squeeze every nickel from your social security. When I questioned it, he gave a rude, smug, arrogant remark. I left with my packages, printed the labels at the library, and put them in a drop box. UPS in Braintree cares nothing for senior citizens and will rip off every nickel. I will never give them my nickel. For future purchases, I will ask and avoid any company who delivers with UPS. The U.S. Postal Service and FedEx are much more customer and senior citizen friendly and fyi, they recently printed labels, gladly, for free. They practice good business. in my experience. This store is an embarrassment to Braintree.
• JC

  Joyce Cournoyer

  Apr 22, 2026
  1.0
  Visited store today . Dont normally complain but..OMG very rude people work here!
• P

  Phong Lu (盧財豐)

  Apr 9, 2026
  5.0
  Quick and simple process to mailing

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