Brand Certified
DHL Express Service Point
4.4(123 reviews)
Certified by DHL Express Service Point • May 17, 2026
Business Details
90 Massachusetts Ave, Boston, MA
02115, United States
Certified by DHL Express Service Point • May 17, 2026
(617) 702-1957
Certified by DHL Express Service Point • May 17, 2026
https://locations.us.express.dhl.com/ma/boston/90-massachusetts-ave
Certified by DHL Express Service Point • May 17, 2026
About
Certified by DHL Express Service Point • May 17, 2026
Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Back Bay in Boston offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
Certified by DHL Express Service Point • May 17, 2026
Hours
Certified by DHL Express Service Point • May 17, 2026
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed
5/25/202610:00 AM - 7:00 PM
Reviews
4.4
123 reviews
5 stars
104
4 stars1
3 stars
2
2 stars1
1 star
15
- VAVeronica Azzi2 days ago1.0My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery. We had to explain that the package contained two mugs and ultrasound photos inside a card — the very surprise announcement we had carefully planned for our family. Instead of handling that information discreetly, those details were emailed directly to my mother-in-law before the package even arrived at her front door, completely destroying the moment and surprise we can never get back. The situation then escalated further with threats that our package could be destroyed if we did not comply with ongoing requests, all while DHL could not manage to do something as basic as return a phone call or provide consistent communication. The entire experience has felt careless, invasive, emotionally distressing, and shockingly unprofessional. What should have been one of the happiest moments of our lives became a stressful and heartbreaking experience because of DHL’s repeated failures in communication, customer service, and basic human sensitivity.
- PHPeter HUNTER5 days ago5.0Excellent and friendly service by Irene. As I always get when I come to this DHL office.
- ASAbe Sierra6 days ago5.0Front desk staff extremely helpful. In particular Lynette and Irene associates. They answered all my inquires.
- FVFlor VelazquezMay 12, 20265.0Muy buen servicio, me atendieron súper bien y me ayudaron a enviar correctamente mi documento. Linnet fue la que me atendió, y se aseguró que mi dirección quien recibirá estuviera correcta.
- MCMr CMay 1, 20265.0Wonderful customer service very helpful and went above and beyond... Lynnit.
Frequently Asked Questions About DHL Express Service Point
What services does the DHL Express Service Point at Back Bay offer?
The DHL Express Service Point offers international shipping services, next day shipping and delivery for personal or business needs, and a range of day and time-definite shipping options.
Where is the DHL Express Service Point located in Boston?
It is located at 90 Massachusetts Ave, Boston, MA 02115, USA, in the Back Bay area.
What are the operating hours of the DHL Express Service Point in Back Bay?
The service point is open Monday to Friday from 10:00 AM to 7:00 PM, and Saturday from 10:00 AM to 4:00 PM. It is closed on Sundays.
Does the DHL Express Service Point support delivery services?
Yes, the DHL Express Service Point offers delivery services for shipments.
What payment options are accepted at the DHL Express Service Point?
They accept American Express, Apple Pay, Check, Discover, Mastercard, and Visa.
Is the DHL Express Service Point at Back Bay accessible for people with disabilities?
Yes, the location has a wheelchair accessible entrance.
Are there any nearby places where I can buy flowers after visiting DHL Express Service Point?
Yes, Back Bay Florist is nearby and offers retail florist services for your floral needs.
Where can I grab a quick snack or smoothie close to the DHL Express Service Point?
Sweet-N-Nasty, which serves bakery items and smoothie juices, is located nearby.
Are there dining options near the DHL Express Service Point where I can eat after shipping?
Yes, Big-Daddy’s:2 - Pizza & sub offers American, Italian, and pizza restaurant options nearby.
Can I find convenience stores or grocery options near the DHL Express Service Point?
The Wild Duck, a grocery and liquor store, as well as City Convenience, a convenience store and tobacco shop, are close by for your shopping needs.
Brand Certified Facts from DHL Express Service Point
This information is certified by DHL Express Service Point and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website