The UPS Store

Reviews

• AH

  Affan Hossain

  Jun 3, 2026
  1.0
  If UPS cares about its customers, the person working this store would’ve been fired a long time ago. The guy seems to hate being there and is very passive aggressive for no apparent reason. Its a bad experience every time I go there.
• RM

  Rachel M

  May 31, 2026
  1.0
  Calling Paul, the owner, unkind would be a compliment. He has absolutely no manners, is downright rude, and has zero customer service skills. He regularly ignores customers halfway through servicing them to converse with staff, and will leave you hanging waiting on him to come back. Even with a line, Paul has not a care in the world for anyone but himself. He is careless with returns, ripping and making a mess of them however he sees fit. When suggesting or adding information he is short and would rather create his own reality of a situation than listen to his customers. Paul has dead eyes. I will be going to the Northampton UPS store in the future (an extra 15 minute drive) to avoid having to interact with this selfish, mean human.
• SC

  Simulation Connoisseur

  May 27, 2026
  5.0
  An Essential, Brutalist Masterpiece I used to come here expecting a standard, sterile corporate transaction. How naive. This isn't a shipping center; it is a high-concept, black-box theater installation exploring the existential weight of modern consumerism. My journey began in a state of pure visceral disgust. The protagonist—a method-acting savant of misanthropy—has spent a decade perfecting a performance of weaponized apathy. I watched him process my Amazon returns with a calculated, tectonic slowness, executing a series of unwarranted intermissions into the back room to engage in what I can only describe as 'interpretive, spiteful box-taping.' The entire experience was set to a relentless, blistering soundtrack of tech-death metal that perfectly mirrored the breakdown of human civility. But as I stood under the harsh fluorescent lights, disgust gave way to science. I realized I was witnessing a masterclass in psychological friction. In a moment of sudden enlightenment, I broke the fourth wall. I bypassed the standard customer script, refused the receipt, and commended his prompt, professional, no-nonsense service and immaculate taste in blast beats. I told him I respected how real he is, and how refreshing it is that he refuses to engage in the capitalist delusion of pretending to like human beings. The performance immediately shifted. The system short-circuited. I caught the rarest glimpse of a confused, existential smirk. This man is a local legend and a hero of the avant-garde. If you want a fake smile, go to Hadley. If you want to confront the raw, unvarnished truth of the human condition while dropping off a prepaid return, this is the highest form of art in Amherst.
• RH

  Ryan Hockertlotz

  May 19, 2026
  1.0
  I continue to be disappointed by the customer service at the Amherst UPS store. The primary employee at this location acts unwelcoming toward customers and often makes women and college students uncomfortable. At this point, I try to take the advice I have heard him give customers in line: go to Staples.
• DS

  Dave Smith

  May 18, 2026
  1.0
  I think the person who works here finds joy in making people wait 15 mins to drop off a package.

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