The UPS Store

Reviews

• RH

  Ryan Hockertlotz

  1 day ago
  1.0
  I continue to be disappointed by the customer service at the Amherst UPS store. The primary employee at this location acts unwelcoming toward customers and often makes women and college students uncomfortable. At this point, I try to take the advice I have heard him give customers in line: go to Staples.
• SM

  Sarah Manteiga

  Apr 24, 2026
  1.0
  Long wait time, and more importantly the guy behind the counter is rude. I drive longer distances just to avoid this miserable place.
• JN

  Jason Nicholson

  Apr 21, 2026
  1.0
  I normally wouldn't do this...and actually haven't done it before so here goes. For a myriad of reasons laid out by hundreds of other customers, this UPS store is an abysmal experience from start to finish. I am writing this in hopes that the owner of the store actually loses it and/or somehow UPS steps in to investigate these claims. I have gone into this store 8 times in the last 6 months. EACH time I have experienced the same employee, likely the gentleman everyone else has struggled with. Each time I visited I experienced the same unacceptable behavior. The man smashes the keyboard, yells at customers, sighs in your face, disappears into the back BETWEEN EVERY TRANSACTION, even when with the same customer and my favorite...he listens to loud, offensive and sonically the most awful sounding music I have ever heard. What's crazy is I like heavy metal music, I grew up on it...and what this guy blasts is awful and most importantly, NOT acceptable for a customer facing business. In the end, I hope these reviews push UPS to look at what is happening to their franchise here because it's really giving most customers the worst possible experience. When I found out Staples shipped UPS, I started going there. The manager there told me she gets many complaints about this store from customers. This might be the worst retail experience you can have in Western MA
• PG

  Pamela Goddard

  Apr 20, 2026
  5.0
  I’ve always had great experiences returning items to Amazon through them.
• IB

  Itsa Burner

  Apr 6, 2026
  1.0
  It's amazing this place still employs that one guy who seems to be behind the counter every time I need to drop something off. Most visits usually go the same way, obnoxiously slow with the employee being visibly disgruntled and rude to cystomers. Today, I heard him refer to the six people in line as "dipshits" from the back room. Now to get on a call with Amazon because he couldn't even scan my return in right.

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