RXO

Reviews

• WB

  William Bartley

  May 16, 2026
  1.0
  We ordered a mattress from Sam's Club on 5/2. That day RXO contacted us to schedule delivery and offered 5/15 or 5/22 as delivery dates. We picked 5/15. However, on 5/14 they contacted us and rescheduled the delivery for 5/16. So, we cancelled our plans for 5/16. At 11 PM on 5/15, RXO sent a text message that the delivery was cancelled. I pulled up the tracking page which had the status of "Cannot Perform Stop - Consumer fully refuses the order." -- THIS IS A LIE - WE DID NOT REFUSE - they never attempted to deliver 5/15, it had been rescheduled for 5/16. And we were home. I'm sure I'd have remember refusing a delivery. RXO's customer 'service' has been a joke. They don't know why it was marked as refused, going so far as to accuse my wife of refusing it and not telling me. They promised to call us back twice and never did. They promised it would be delivered 5/16, however they cannot contact the driver or warehouse to deliver on that promise. And the most recent update is that the mattress is damaged.
• KM

  Kimberly Melton

  Sep 26, 2024
  5.0
  They are polite, professional and on time. Our new appliance was delivered without any problems.
• BG

  Bryon Grosz

  Feb 24, 2023
  5.0
  Friendly, on time, and no damage to the package.
• DL

  Dennis Lorenz

  Dec 9, 2022
  5.0
  On time, courteous, careful!
• CK

  Caroll Koon

  Aug 23, 2019
  5.0
  Great guys on delivery! On time and extremely efficient! Thank you.

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