RXO

Reviews

• WB

  William Bartley

  4 days ago
  1.0
  We ordered a mattress from Sam's Club on 5/2. That day RXO contacted us to schedule delivery and offered 5/15 or 5/22 as delivery dates. We picked 5/15. However, on 5/14 they contacted us and rescheduled the delivery for 5/16. So, we cancelled our plans for 5/16. At 11 PM on 5/15, RXO sent a text message that the delivery was cancelled. I pulled up the tracking page which had the status of "Cannot Perform Stop - Consumer fully refuses the order." -- THIS IS A LIE - WE DID NOT REFUSE - they never attempted to deliver 5/15, it had been rescheduled for 5/16. And we were home. I'm sure I'd have remember refusing a delivery. RXO's customer 'service' has been a joke. They don't know why it was marked as refused, going so far as to accuse my wife of refusing it and not telling me. They promised to call us back twice and never did. They promised it would be delivered 5/16, however they cannot contact the driver or warehouse to deliver on that promise. And the most recent update is that the mattress is damaged.
• MH

  Myra Hayden

  Mar 29, 2024
  5.0
  Our delivery guys were the best. They arrived on time, were courteous, and knew what they were doing. Very pleasant experience.
• LW

  Lori Wilson

  Aug 26, 2022
  5.0
  On time! Professional and fast❤️
• RC

  Ray Chanler

  Feb 2, 2022
  5.0
  Very professional guys.

Frequently Asked Questions About RXO