The UPS Store

Reviews

• MT

  Micheal Torres

  May 9, 2026
  5.0
  Came in to do an Amazon return and the whole process was super easy. The employees were friendly, quick, and helped me out right away. I was in and out pretty fast with no problems at all. Definitely one of the better UPS Store experiences I’ve had.
• LD

  Lesley Duplessis

  May 7, 2026
  2.0
  I’ve been here 3-4 times and have had an issue finding parking in the lot each time. It’s especially challenging in the 5 pm hour with all the UPS trucks being loaded in the parking lot. The customer service also leaves much to be desired. My cell provider sent me a shipping label that I was told I UPS would print free of charge. The associate helping me told me to email it to the store and printed it. I asked to purchase bubble wrap. And at the time of check out a young woman stopped the associate helping me to tell him to charge me for the printing. When I inquired about whether or not it was a courtesy as my wireless provider had stated, the woman informed me there is a base printing cost plus a charge per page. It was nominal. So I had no issue paying it. I then told the young woman who intervened in the transaction that they should practice notifying customers of the charge prior to executing the service. To which she responded that it wasn’t too late for me to leave and go print it myself. I assured her I don’t mind paying the fee, only that they should let customers know first. I found her dismissive and enough of a reason not to return to this UPS Store. I did, however, rate 2 starts rather than 3 because the new hire who helped me was kind, patient and helpful. Perhaps he’ll be a catalyst for change. But I guess I’ll never know since I won’t be back.
• WA

  William Arendell

  May 2, 2026
  5.0
  I have been going here quite often for about 10 years and never had an issue.
• MF

  Maurizio Francescon

  Apr 24, 2026
  1.0
  I tried to drop off a package today at the UPS store at S. Claiborne Ave. the package was delivered to me in two boxes were taped together by UPS, but somehow the store will not accept the two boxes that were taped together that the vendor supplied me with a return label for and told me to do it this way. The store and UPS corporate policy are not aligned. That makes a poor customer service.
• JJ

  Jenny

  Apr 22, 2026
  5.0
  I love this store. Friendly employees and they’re faster than lightning

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