The UPS Store

Reviews

• BL

  Bryant Lainez

  Sep 2, 2026
  1.0
  This UPS owner will try you to charge you for everything. $2 to print a prepaid label.
• ST

  Sharlanethia Talbert

  Aug 26, 2026
  1.0
  The worst experience I’ve ever had!!! Sent my sister to pick up a package because the website states that if your name and address doesn’t match then you need the tracking number the manager said that they don’t follow the rules of the company they made up there own rules , he was very argumentative! Then for one of the employees to say he pick and choose who to follow the rules for just took me out! Smh 🤦🏾‍♀️ wow that’s the service we get from incompetent workers…..
• AC

  Alex Cardinale

  Aug 17, 2026
  1.0
  Very rude. Was not greeted upon entry. Was told my packages needed to be separated and that I would have to pay for a bag—which I totally understand. I was told that since this is the first time, they wouldn’t make me pay, so that was kind. However, the way it was delivered to me was very rude. The lady seemed bothered that I was there and that she had to help me. This is not the first time I’ve had this experience there. This location is one I use often, however I will definitely not be returning. I’d rather drive farther to the one in Prairieville, at least they are kind and have good customer service. The only worker that is polite at the Gonzales location is one of the few guys who work there. Everyone else clearly does not like what they do or working with the public.
• LL

  Larry Lafitte

  Jul 3, 2026
  5.0
  Very friendly. We are in there at least once a week and have never had an issue.
• MW

  Micah Whitmore

  Feb 6, 2022
  1.0
  If I could provide 0 stars I would. This store is very rude and unprofessional; the customer service was indeed horrible. I was in the process of returning a package for an Amazon return. Angie (the very rude worker) stated she would charge for taping and basically stated that I should have read the amazon print as it will tell me that in a very harsh and rude manner. So rude that customers even noticed. I provided feedback to them and she basically blew me off as my feedback did not matter. I will be contacting corporate at she needs to be trained on customer service as well as the others at the store. She told my wife that we do not have to come here anymore! I was appalled and disappointed at the service. However I am not surprised from reading other reviews; they do not understand customer service as well as respect. Again I will be contacting corporate as she is an embarrassment to UPS.

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