The UPS Store

Reviews

• DM

  D Mitchell

  Jun 2, 2026
  1.0
  I chose this location because my usual UPS Store on Highland, closes early on Saturdays. As a result, I came here to return two Amazon items and was disappointed by the poor communication and lackluster customer service. One item (2x2 flat box) required a bag, so I asked an employee, Anish, what type was needed. He told me "any kind of bag," but when I returned with a grocery bag from my car, he refused to accept it and said an opaque shipping bag should have been "common sense. "The interaction was unnecessarily disrespectful and condescending. Rather than attempting to resolve the misunderstanding, he ended the exchange by telling me, “Feel free to not come back.” After the incident, I contacted UPS Corporate to report the experience. I also called the store and spoke with the owner, Lauren, hoping for a professional discussion about what had occurred. Unfortunately, the response I received only validated my decision to involve Corporate, as there appeared to be more focus on dismissing my concerns than understanding why a customer felt compelled to make the call in the first place. Rather than feeling that my concerns were acknowledged, I was told I was "embellishing" the story because the owner claimed to have witnessed the interaction. That response spoke volumes about the culture of customer service at this location. Based on my experience, I can understand why this store currently holds a 3.1-star rating. I understand that return requirements can vary, but customers should be given clear instructions and treated with respect. My concern was not only the employee’s behavior, but also management’s response. What was most disappointing was the apparent acceptance of that behavior by the very person responsible for setting the standard. When concerns are met with defensiveness rather than accountability, it reflects a culture that tolerates poor customer service rather than seeks to improve it. If this is the level of professionalism being accepted at this location, it raises serious questions about how stores representing the UPS brand are being managed. I hope UPS Corporate takes customer feedback seriously and recognizes that every franchise location reflects on the UPS brand as a whole. Professionalism, accountability, and respectful customer service should be expected—not the exception—when representing a company that has earned the public’s trust.
• PV

  P. Vo

  May 27, 2026
  5.0
  Never had any issues here. Been here multiple times. If its busy I just come back some other time. Maybe thats the secret here. Like any other businesses they will have busy times and those times seem like the worst times according to the other reviews. Ive always had wonderful service and chats with all the staff when I come here and yes I am a minority if that matters.
• RB

  Remi Bourque

  Apr 29, 2026
  1.0
  employee yelled at coworker for what reason? will not be coming back.
• PP

  Pete Petrawski

  Mar 12, 2026
  1.0
  Please order for overnight delivery didn’t get there until three days later. Won’t give me refund. Spent $109. Don’t do business with them.
• DS

  Des S.

  Mar 11, 2026
  1.0
  I’ve only came here twice for a return i usually go to denham but they were closed. Both times my return was never put in the system and i have to dispute it through my bank to get my money back. I never have this issue with returning at denham ups. Will never be going back to this location

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