The UPS Store

Reviews

• SB

  Steven Bowling

  Jun 29, 2026
  1.0
  We received a package at our house that was not for us. One of the girls told me I could pay to return it even though it wasn’t my package. That doesn’t make much sense. Another girl told me to throw it away and then they said they don’t accept packages like that. They told me I need to call UPS and get it back to the driver. I asked to speak to a manager just to get some clarification and I was told there wasn’t one and then the girl told me that I was talking to two young girls and if I didn’t like it I could leave the store. I was in disbelief that they literally told me to throw someone’s package away. This can’t be real life or how this company really handles things. The girl had also said that they’re just franchises and not affiliated with UPS Even though it’s called the UPS store. I called another UPS store and they immediately told me to bring it to them and that they would refuse the package on my behalf and send it back to the sender.
• CT

  Cameron Taylor

  Mar 29, 2026
  1.0
  This The UPS Store location showed a complete lack of attention to detail and regard for customer privacy. I went in to send a sensitive fax to the state, and when I asked for a copy via email, the employee sent my personal information to a random contact in their system. There was no excuse for this—simply failing to confirm the email address before sending confidential documents. This is a serious breach of trust and entirely preventable. I would not trust this location with anything sensitive. Use FedEx or United States Postal Service instead.
• JF

  janelle foster

  Mar 11, 2026
  5.0
  Timeliness and reliability
• MS

  Michael Starmer

  Nov 30, 2023
  5.0
  Outstanding service - friendly smiles - my goto drop spot for packages. Thank you for all the years of outstanding service!
• MB

  Marie Beckwith

  Jun 22, 2018
  5.0
  Madison did a great job. I left as a very happy customer.

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