Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®
This company now uses Primo water as its name but its operating principles are Cott Water and Coffee. You are not a valued customer but a target. Past practice was to call a day prior to deliver but that has changed with the intent of sticking you with deposit charges. Yep they got me this time so now I must adapt going forward.
DC
David Cardwell
Oct 6, 2025
2.0
A 13 yr client here, their changeover processes becomes their customers problems and interruptions in service. It's been a 2 year frustration. Wish them well!
BH
Brad Huebner
Jun 23, 2025
1.0
This company will screw you every chance it can. They will never deliver on scheduled days, there is no where to return bottles and then once the finally return them, instead of giving you your bottle deposit back, they put a -credit amount on your bill to zero out what they owe you and you'll never see that money. You'll also wait on hold for 30-40 minutes. They'll tell you that you can use the chat function but when you use the chat function, they tell you they can't help you and to call in.
AH
Ann Heckel
Jul 17, 2024
1.0
I have used Crystal Water delivery service for my business for 10 years. I never had any issues until this year. My deliveries keep getting rescheduled every month multiple times.I have to keep purchasing water elsewhere to make do until they decide to show up. After multiple attempts over the past 2 months at scheduling online and calls to customer service, I am still without water! I do not recommend their services any longer.
JA
Jessica Alexander
Sep 2, 2021
1.0
Worst water delivery company on the market. Never show up on our scheduled delivery days, never call to let us know we will be missed, never make up for the missed day. We have been out of water for 2 WEEKS. ABSURD.
Frequently Asked Questions About Primo Brands Delivery
What products and services does Crystal Springs Water Delivery Service 1330 offer?
They offer water delivery, water stores, water purification services, home & office bottled water, coffee delivery, and water filtration services.
What are the operating hours of Crystal Springs Water Delivery Service 1330?
They are open Monday through Friday from 8:00 AM to 9:00 PM and closed on Saturdays and Sundays, including certain holidays.
Which payment options are accepted by Crystal Springs Water Delivery Service 1330?
They accept American Express, Discover, MasterCard, and Visa.
Where is Crystal Springs Water Delivery Service 1330 located?
They are located at 4644 Louisville Ave, Suite #2, Louisville, KY 40209, USA.
Does Crystal Springs Water Delivery Service 1330 provide delivery service?
Yes, they offer delivery services as part of their pickup and delivery options.
How can customers contact Crystal Springs Water Delivery Service 1330 for faster responses during high volume periods?
Customers can email social@primowater.com or call 1-800-492-8377 for faster responses.
Which areas are served by Crystal Springs Water Delivery Service 1330?
They serve multiple counties including Bullitt, Clark, Floyd, Hardin, Harrison, Henry, Jefferson, Meade, Nelson, Oldham, Shelby, Spencer, and Larue counties in Kentucky.
Are there any nearby businesses that customers might find useful when visiting Crystal Springs Water Delivery Service 1330?
Yes, nearby businesses include Ohio Valley Flooring (carpet and wholesale store), Forward Air (freight and cargo service), and Shred-it (shredding and professional services), which could be helpful for business needs.
How can nearby transportation and logistics services help customers reach Crystal Springs Water Delivery Service 1330?
Nearby freight and cargo services such as Forward Air, TDX Logistics LLC, and Air Serv Corporation can assist in transporting materials or goods related to your visit or deliveries.
What nearby automotive services are available for customers visiting Crystal Springs Water Delivery Service 1330?
Customers can access nearby automotive repair and parts services including Wiers Service & Louisville, Peak Trailer Repair Services, Toohey's Auto Service Co., and Pomp's Tire Service for vehicle maintenance needs.
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