Primo Brands Delivery

Reviews

• BP

  Brian Pawlisch

  Apr 2, 2026
  1.0
  This company now uses Primo water as its name but its operating principles are Cott Water and Coffee. You are not a valued customer but a target. Past practice was to call a day prior to deliver but that has changed with the intent of sticking you with deposit charges. Yep they got me this time so now I must adapt going forward.
• BH

  Brad Huebner

  Jun 23, 2025
  1.0
  This company will screw you every chance it can. They will never deliver on scheduled days, there is no where to return bottles and then once the finally return them, instead of giving you your bottle deposit back, they put a -credit amount on your bill to zero out what they owe you and you'll never see that money. You'll also wait on hold for 30-40 minutes. They'll tell you that you can use the chat function but when you use the chat function, they tell you they can't help you and to call in.
• JD

  Jeremy Von Deylen

  Dec 6, 2022
  1.0
  Quick update I went to return my equipment to the location given. The location was wrong and 2 more hours of back and forth nobody could give me an answer. When a company doesn’t pick up equipment and empties, then turns you over to collections illegally, then is unable to give a real solution to returning the equipment and persist with collections. Unethical and illegal predatory behavior to gouge good customers when the terminator service. Loyal Customer for almost 10 years, when I went to cancel due to a relocation they told me to leave out my equipment and empties, which was never picked up then. I was turned over to collections. Now I have to return the equipment they were to pickup. Then I have to call the collection agency back to ensure they won’t try to collect for returned equipment. Terrible Customer Experience Frustrated Jeremy
• TJ

  Theresa Judd

  Nov 2, 2022
  1.0
  The absolute worst bottle water delivery business currently operating! 4 out of the last 5 deliveries they have not shown up for, all of which were confirmed the day before. I have to wait an eternity on hold to then be lied to yet again with a new delivery date which they don't show up for as well. Then I want to cancel my account and they won't give me a phone number & active address where there are people working to return the bottles back to in order to get my deposits on them back. DO NOT USE THESE PEOPLE. They also charge over $11 to deliver your water when they decide to actually do what they have been contracted to do.
• DD

  D D

  Jan 28, 2021
  2.0
  Unreliable and dehydrating service. We often ran out of water and would call to ask when they were coming only to receive a date that they would not meet. We had to switch after not having water for several weeks.

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