AIT Worldwide Logistics

Reviews

• BF

  Brad Franks

  Mar 23, 2026
  1.0
  My home delivery was significantly late, with zero useful information provided about the delay. The carrier offered no updates, no real tracking details, and refused to give any ETA even though the package was already well past the expected window. When I reached out via the phone number provided in their email, the person on the other end spoke in broken English and couldn't (or wouldn't) provide any meaningful help or explanation. It's frankly inexcusable that in 2026, a delivery carrier has no effective way to communicate with drivers—whether through electronic logs (e-logs), hands-free devices, GPS tracking, or basic real-time updates. Customers deserve transparency and basic accountability, especially when paying for a service that promises reliable home delivery.
• DK

  Daniel Kava

  Dec 27, 2025
  1.0
  My experience with AIT Worldwide Logistics was extremely disappointing from start to finish. I had two pieces of exercise equipment delivered as part of the same order, yet they arrived on two different days as separate shipments. I paid extra for the haul-away of my old equipment. During the first delivery, the crew said they could not figure out how to disassemble my old treadmill and told me the second delivery team would handle it. This was surprising to the second delivery team, and they were not well prepared to handle the haul away. The second delivery was rescheduled three separate times. When it finally occurred, the delivery personnel damaged my walls and carpet while bringing the equipment inside. To make matters worse, the day after delivery a police officer showed up at my home asking about the shipment because the delivery boxes were found dumped along the side of the road not far from my house. AIT’s tracking system is essentially unusable, customer service was unhelpful and difficult to reach, and the company repeatedly failed to meet its commitments. I would not recommend AIT Worldwide Logistics to anyone expecting reliable service or basic care for their home and belongings.
• JK

  Jami Kellner

  Feb 3, 2025
  1.0
  I have had nothing but issues in dealing with their claims department. My furniture was delivered by two men who damaged and put a hole in my wall. I reached out to their Claims Department Administrator Mireya Sandoval-Haro and gave her all the information that she had requested from me. After days of no reply back to me, she finally emailed me back to say she would get back to me. After weeks of waiting, I reached out again to ask about my claim and receiving compensation. The claims Administrator finally said they could only offer me $50. So I told her that is fine, and she said they would mail out the check within 30 days. Of course 30 days went by and I still did not receive the check. I reached out to the Claims Administrator again, and she said she would check to see why the check has not arrived. A few days later I received the check and went to deposit it that same day. Almost a week later, the check was returned to them and I was charged a returned check fee on my checking account. I called my bank to ask why the check was returned, the bank told me that the person who sent the check put a “stop payment” on the check, so my money was taken out of my account, and returned to the company, and I was also left with a $20 fee on top of that. I called and reached out to their claims administrator once again, but this time I did not get an answer. I am frustrated and I feel like this department and company is a scam. Their customer service is horrible as well.
• BS

  Brian Shilt

  Aug 6, 2024
  1.0
  All of the 1 star reviews before me are spot on. The only exception is the two gentlemen that made the actual delivery, they were great. Multiple reschedules, lies about where our package was, and to top it off Steph in dispatch told us we could call the driver ourselves and then ghosted us. Unfortunately, we didn’t have a choice in selecting this company. I would not trust this company to deliver a newspaper
• TS

  Tarandeep Singh

  Sep 9, 2021
  1.0
  Zero. big lier. Zero professionalism. expect whole day to get loaded. Avoid Please.

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