Community Trust Bank, founded in 1903 in Pikeville, Kentucky, currently serves the people and communities of Kentucky, West Virginia, and Tennessee. Community Trust Bank serves its customers in Kentucky with 70 banking locations across eastern, northeastern, central and south central Kentucky, six banking locations in southern West Virginia, and three banking locations in Tennessee. Throughout this time, we have been committed to providing our customers with the highest standards of personalized customer service. That's why Community Trust Bank offers the communities we serve both competitive and innovative products and services.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.