Community Trust Bank, founded in 1903 in Pikeville, Kentucky, proudly serves individuals and communities across Kentucky, West Virginia, and Tennessee. With locations throughout eastern, northeastern, central, and south-central Kentucky, southern West Virginia, and Tennessee, we remain committed to delivering exceptional, personalized service. Our focus has always been on meeting the needs of our customers by offering competitive, innovative products and services to the communities we call home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.