United States Postal Service

Reviews

• CS

  Cindy Smith

  6 days ago
  1.0
  I have the informed delivery email. Very important mail was delivered God knows where, not to me, on Sept 14 and 22. Called and reported. They said they had a substitute driver those days and would start an investigation. Called back to follow up today because I have heard nothing. He could not even find my case! Said nothing has been found or they would have delivered it by now. Incompetent!
• VS

  Vanessa Skidmore

  Oct 7, 2026
  1.0
  Another failing post office in Wichita Kansas. USPS uses the excuse that they are under staffed to explain delivery delays. Don't let them lie to you. USPS is the largest federal employer in the United States with nearly 600,000 employees on the payroll. First class mail volume has dropped by 57%, so why are they struggling to deliver? Poor leadership, lack of accountability, corruption and unions that design and defend bad employees. Management is bloated and uneducated. Most postal employees have no formal education and limited work experience. Career employees have reached positions of authority through longevity (the system recognizes seniority over work performance). Sovereign immunity protects federal agencies from accountability as the government holds no responsibility for their faults. In order to see changes in the system USPS needs to be restructured. Privatization means legal accountability and takes the post office's hand out of the cookie jar (federal reserve). USPS and the NALC (National Association of Letter Carriers) will tell you that the system is self funded through the sale of stamps and other services. This has been untrue for almost 20 years. David Steiner (the latest Postmaster General) is begging congress for access to more revenue from our tax dollars, while simultaneously lowering services standards. The unions will not allow restructure and they protect unfit career employees. Granting USPS access to more revenue would be like pouring gasoline on a fire anticipating that it would somehow extinguish the flames. Dont let USPS extort the American taxpayer any further. Contact a senator, here in Kansas its Senator Roger Marshall or Senator Jerry Moran, and share your poor experience them. They can request a congressional inquiry on your behalf. I have requested an audit of the 7 postal stations in our area. One voice can instigate changes, but many voices can demand it. Congress is the only authority that USPS answers to, so use your first amendment right and speak up.
• SP

  Sarah Parks

  Sep 21, 2026
  2.0
  I don't have a problem with this post office as a whole or anybody in it except for Michael. He's an older gentlemen that works the first window on the counter. I'd say he's about 55, and he is EXTREMELY RUDE! The first time I thought I had caught him on a bad day and let it go, but it happens every time I have to interact with him. I always pray I get the nice older woman that works the 3rd window because she's amazing. This last time I had gone in it was because they had put a force hold on my Mail due to it being to full because my plate for my car had come, and the whole interaction was he was very rude.(please note I was genuinely nice the whole time) I still wasn't receiving my mail even though I had picked up my held mail and turned in the slip they gave me and he was basically no help. I explained the whole situation to him (and honestly he was the one that took the slip previously so I think he was being pissy cuz he hadn't done his job correctly) and was still not getting mail and I knew I was getting mail cuz I have informed delivery. He cut me off mid sentence and said informed delivery isn't a guarantee that day just that it was coming ( even though I hadn't gotten ANY MAIL for days at this point). I then told him when I open my mail box it has a sticker in there that says "on hold" even though I had turned the slip in and he rudely goes "and you didn't remove it?" Well no sir I didn't because I'm not the one who put it there or put my mail on hold, and it usually says my last name but the only thing under currently is"vacant" and obviously I still live there so whoever took it needs to put my name back. Anyway, ultimately he was no help at all and he had to get his supervisor (his choice btw) who was a very kind man and solved my issue in about 5 minutes. I didn't catch his name, but he was great. I have read other reviews that have also had issues with Michael so I'd say he either needs re-trained on how to properly be in customer service, transferred somewhere behind the scenes or let go (I'm in general management in customer service and his behavior is definitely not okay)
• FC

  Fnaf Crew

  Sep 14, 2026
  1.0
  The phone number on this google for this post office is the main phone number for usps it is not their local number. I sat on hold past 5 for them to only say I needed to call the local office which is what I thought the number was! Big waste of time! List the local number with the local addresses!!!
• MH

  Madalyn Hansen

  Sep 8, 2026
  1.0
  The man that works up front that has black glasses and Greyish hair is always so rude. He should not be working with customers. Every time I see him working I want to turn around and go to another post office because so unpleasant to talk to. Today, the woman in front of me said thank you god bless you, he ignored her. I put my stuff on the counter and when I went to get my barcode up for him to scan, my site was down and I said oh my gosh, the site is down. Never mind thank you. And he rolled his eyes and ignored me. How does this guy still have his job? He’s so bad with customers

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