DHL Express Service Point Wichita

Reviews

• BB

  Billy Bobby

  Aug 15, 2026
  1.0
  This company sucks, been waiting over almost 2 weeks for a package that was supposed to be here in 2-5 business days
• KP

  Kyndal Peck

  May 29, 2026
  1.0
  Horrible customer service. The "lady" at the reception counter was rude and dismissive. She also made comments that were above her pay grade. I chose the respectable route and was kind to her the entirety of my visit. I will never consider using them.
• SD

  Sam Dang

  Nov 22, 2023
  1.0
  Completely ridiculous service. Had package that was supposed to be delivered on monday, so I took the day off to wait since a signature was required. It never arrived, and there were no updates to tracking status. The next day, I contacted the customer service chat to try and determine if would be delivered soon and why no attempt was made the previous day. I was told that they requested more info and to make contact again in about an hour. This was around 8 am, and there ended being a situation at work that I had to go deal with. I had barely arrived when I got a text saying that they were unable to make delivery since no one was available to sign for it. I immediately contacted customer service and asked if there was any way to get them to reattempt delivery since I was only 10 minutes away, just to be told that it was not possible. The tag that was left said that they would reattempt delivery on Wednesday, so I called in a favor and took another day off. I did not leave the house at anytime but like on Monday, no attempt was made to deliver. It wasnt until late on Wednesday, that the tracking status was updated to "Shipment is on hold". Again contacted customer "service", and this time was told that it is not scheduled for Friday. So now my choices are to take another day off, making it a total of 24 hours of vacation time that I'm wasting, or try to get a signature release and hope and pray that the local porch pirates don't drive by and steal it. It's been here since Monday. I could have flown myself down to Brazil and picked it up personally and made it back in a shorter amount of time that it's taking this company to move it all of 15 miles.
• LN

  LeAnn N

  Jun 24, 2019
  1.0
  This service is extremely SLOOOOOOW! 4 packages I've had delivered by them. All of them took longer than any other sevice

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