RXO

Reviews

• HB

  Heather Brown

  Sep 30, 2026
  5.0
  Excellent service—professional and capable.
• PA

  Pats Allen

  Sep 28, 2026
  1.0
  Terrible shipping/delivery service. Just trying to contact to schedule a delivery is hard to reach a human, then when you do have a human to speak with, the communication skills are lacking as well as English language. Multiple attempts and weeks and still no delivery. Just don’t use business that use RXO delivery, in my case, Sam’sClub for a refrigerator delivery. Not worth all the time and effort you will spend for nothing .
• KH

  Kevin Homan

  Sep 5, 2026
  5.0
  Our awning delivery was awesome. They arrived within minutes of when they said they were going to be here. The 2 guys were very courteous and put the awning right where we asked and were so nice! Thank you!
• SF

  Sandee Finley

  Aug 29, 2026
  1.0
  I rarely give a bad review but this was the worst customer service I have ever received. I was promised over and over again that someone would contact me with info explaining why my purchase that had arrived in the Kansas City area in mid July was not being delivered. One delivery date was set and then cancelled without any explanation despite many calls and emails on my end. I did finally receive part of my order last week. The team who delivered my items from Polywood were kind and hardworking but when a piece of the furniture was missing, the lead on the team guaranteed that he had talked to his supervisor and that the missing piece was in the warehouse and that he would be back within 24-36 hours with the finished product. I immediately began getting emails from both Polywood and RXO that my order was complete but it wasn’t. When I reached out to RXO, the agent confirmed that I was missing one chair but that the notes said I was pleased with my service and they had no info regarding the manager’s so-called confirmation saying I would get the chair by today. Once again, for maybe the 5th or 6th time, a very kind agent apologized and said they would send my complaint to a manager and I would hear from them. I was not surprised to once again not hear from them. I did reach out to the team lead who had delivered the item and had guaranteed that he had talked to the manager and that the missing part was in the warehouse. I trusted him and gave him and his partner a good tip. He responded to my text saying that he worked for the delivery company and that my issue was with Polywood. I reminded him of the guarantee he had given me and asked if his manager who had made the promise would contact me. He said “yes, sure.” But, of course, no contact. Polywood is now now sending me a new chair—no white glove delivery at my request—but I assume it will be weeks before I get the chair I ordered in mid June. I’ve ordered white glove delivery from several other companies and have never had such poor customer communication. Honestly, if someone with some authority and real explanation would have reached out, I could probably have been understanding.
• MA

  Melissa Arno

  Aug 22, 2026
  1.0
  Completely incompetent!!! This place should not be in business they have promised to delivery my stuff twice now I have called the day before and the reps all say yes the delivery is confirmed then the day of they dont delivery it. i even had a window of time from 9 to 2. they always say they will send a message to hub and someone will call me back. Of course no one does Rxo states there was no room on the truck! They had 10 days notice the first time and 7 the 2nd time I am trying to get a lg replacement tv sent to me shame on lg and allstate warranty co with going with such a crappy company. Allstate even told me ladt monday they personally reached out to rxo on this matter and assured me they delivery would happen on aug 22nd. I will calling them and demand they get my tv delivered by a competent co.---ADDED RESPONSE TO OWNER I HAVE SENT A EMAIL TO THE EMAIL ADDRESS YOU STATED WITH ALL THE INFO. YOU HAVE REQUESTED

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