RXO

Reviews

• KL

  Kathy Leah

  Jun 26, 2026
  5.0
  Absolutely the best delivery team!!! I’m so grateful that they delivered my countertops with care. They were professional and courteous. I couldn’t have asked for better. Thank you so much!!!
• CL

  Constance Little

  Jun 20, 2026
  5.0
  I had a mattress and box spring delivered from Sam’s Club. I got to pick my delivery date and was notified the day before of my time frame. On the day of, I received a text of the delivery time, between 1:10 and 2:40. Knocked on my door at 2:18 and was out of here by 2:27! They took my old mattress and box spring, then came in with my new set, and were out of here! Great guys and so nice. Was very considerate of my toddler taking his nap in the living room!
• W

  What’s that YouTube Channel ?

  Jun 19, 2026
  5.0
  EXCELLENT! Our two delivery guys were very professional and friendly. They even helped us get the pipe from our old washing machine unstuck so they could take it with them. Our delivery was probably not the easiest either…down a rickety basement staircase and across the basement through obstacles 😬
• FC

  Frank Colletti

  Jun 6, 2026
  1.0
  The dishwasher we purchased from LG (Order #1117645575, dated 02/27/26) was delivered and installed by RXO. This 1-star review is exceptionally generous. The experience was so awful that we have pledged to never buy another appliance from LG. RXO delivered the dishwasher on March 18, but could not install it because the crew forgot to bring the water hose and the electric cord. The team leader promised that someone would return on March 21 to install the appliance. Despite numerous text messages from RXO confirming the service appointment, no one ever showed up on March 21. During phone calls to RXO Customer Service, we were repeatedly told that the installers were delayed and “you are next.” At around 10:00 pm, a Customer Service representative finally acknowledged that the installers would not be coming. No kidding! We set another appointment for March 28 and that appointment was again confirmed with several text messages. At around 7:00 pm on March 28, someone from the installation crew called to tell us they had been having problems with their truck “all day” and would have to cancel our appointment. The truck had been broken "all day," but they waited until the end of the day to notify us. The individual who called promised that his supervisor would contact us within 30 minutes to arrange another appointment. No one ever called. RXO finally installed the dishwasher on March 31 – thirteen days and three service appointments after the appliance was delivered. (The dishwasher was in the box in our living room for the entire time.) Our many interactions with Customer Service at RXO were uniformly frustrating and unproductive. Each phone call involved extended periods of time on hold and each person with whom we eventually spoke seemed to have no idea about what had previously transpired. (Do they not record notes when they interact with their customers?) We lost count of how many times we were told our case would be escalated to a higher level for resolution. Repeated promises to have someone call us back “shortly” were never fulfilled. We did, however, receive a lot of apologies from RXO Customer Service. Unfortunately, those apologies were just empty words; none led to anything that actually addressed the situation in which we found ourselves. For each subsequent appointment, we were kicked to the end of the line and scheduled in the “next available” time slot with absolutely no consideration or priority to account for the repeated failures on the part of RXO. Anyone planning to purchase an appliance directly from LG ought to be prepared. LG just might hire RXO to deliver and install the product, and your experience might be as bad as ours was. You've been warned.
• SL

  S Li

  Jun 2, 2026
  1.0
  This is the delivery company for Samsung here. I ordered a refrigerator from Samsung but the delivery team made some dents during delivery. Then I requested a return from Samsung and it was approved (damage due to delivery). That’s when the nightmare started. RXO kept scheduling the return pickup and kept failing it (no show, need to reschedule). It’s been over a month and the last scheduled pickup (4th time) failed again. The refrigerator is still sitting in my home blocking a third of the living room. Contacted both Samsung and RXO, and both said they are working on it but how can they repeatedly fail it? The worst part is, I am still financially responsible (over $2000) for this return that they never pickup. Stay away from either RXO or Samsung, or both!

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