The UPS Store

Reviews

• KJ

  Kris James

  2 days ago
  5.0
  Best UPS store ever! Savannah and Haley were super friendly and efficient! Their customer service skills are exemplary!
• RE

  Ruth Edwards

  Sep 16, 2026
  5.0
  1)Accessibility; the earlier hours at this store are great! 2) Attitudes, the attitudes here are fabulous! Personable, kind, knowledgeable about their jobs. There's a very good vibe between the associates, they work together very well. 3) Pricing; I was able to choose which shipping I would like, at a price that I could afford. As listed by the associate. Awesome store to deal with. Especially that time of morning!
• SS

  Sherry StJohn

  Sep 11, 2026
  1.0
  Made me have a box for an item that Amazon said no box needed. Ok all fine but the older lady was so rude about it too. She had an attitude from the start. I have gone to the ups store in olathe many many times and have always had a good experience. They barely say hello and she never said thank you or sorry etc.
• AC

  Amber Cornell

  Sep 4, 2026
  2.0
  I've been coming here for years and generally have had good experiences. Today I emailed a couple documents (just 15 pages) on my way over, so the clerk wouldn't have to wait for me to do so in the lobby like past visits. When I arrived in the empty lobby, I was greeted by one employee who called back what I needed to a 2nd (named "Sarah"), then started helping the customer who walked in behind me (We were the only 2 customers there). Sarah slammed around cabinets for a couple minutes occasionally asking and re-asking questions about my small order. When she brought the pages up front she scolded me like I was a child for "cutting the line." I was surprised by her hostility and choice of words as I apologized and tried to gather more information. She would back-pedal and continue to make passive aggressive statements in a frustrated tone. She prattled off future procedures I must follow but couldn't tell me where I would have seen that information. Even just two days ago, whoever is at the front desk hits print, I pay, and we all go about our day. Clearly Sarah was having a rough morning and chose to berate a paying customer over her personal preferences that I have not heard of in 30+ visits. I will definitely be purchasing a printer moving forward and taking all other business elsewhere. The hostility and rudeness today was astonishing.
• GD

  Gerri Diviney

  Jun 30, 2026
  5.0
  I'm always able to get in and get out quickly. Staff are very helpful and friendly.

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