The UPS Store

Reviews

• RA

  Rod susan Applegate

  5 days ago
  5.0
  Houston , Nathaniel and Carlos. Awesom. Always a pleasure dealing with the UPS FOLKS.
• MS

  Max Smith

  Jul 15, 2026
  1.0
  Yes, I did use profanities, was very angry and hot. I apologize for that. Two wrongs don’t make a right. Can we please just admit talking down to a 70 year old woman and talking down to your stores customers is not a good idea for the UPS brand. Don’t turn this around one me. I read numerous reviews where people talked about rude employees like Houston. (Say something to the wrong crazy person…. i.e. like the Outer Loop Texas Roadhouse situation). So clearly I am not making this up. This is happening at your business. How would you feel about a punk talking to your parents, like that? I am a protector of my family. UPS is a client of mine of my place of business and this affects the whole brands image. Then Derek threatening to call police on me really? As he was yelling real loud. That is ridiculous. Your employee started this situation Own it!!! I should call police on your employee for being verbally viscous to customers. I know the LMPD chief (Alumni Saint X) I know all the Jeffersonville Police. They got real problems like gun violence. I am a man of faith and community. Don’t turn this around on me. The World and Life is hard enough for people. My mother has gone through a lot of strife in her life. My mother is still upset on how Houston and the business treated her. Can she at least come in and get an apology from Houston? Or written note digital or paper? I apologize for being hot, but Houston cannot talk to customers that way. This makes the UPS brand look bad affects us all in business. We can let this go. I appreciate the apology. Closure please as this is still driving me mad with this reply. Do better with this and learn from this situation. Own your employees actions. Accountability please and thank you. Prayers and Blessings. Good vibrations and energy to your all’s families and store. Know running small businesses not easy in 2026. Consider me banned lol. Scary!!!! Now I have to go to Confession as two wrongs don’t make a right. Max
• BW

  Brett Willever

  Jul 14, 2026
  5.0
  Arrived at the store, Houston took care of me, did a wonderful job. Love the service that he provided for me.
• AH

  Anthony Heyman

  May 13, 2026
  5.0
  Houston was a very friendly and helpful person. I really appreciate the professionalism from the staffing. Thank you!
• MR

  Mrs RS

  May 13, 2026
  2.0
  I have been reluctantly using this store for the past year. The men that wait on me are so obnoxious, with 1 of them questioning why I bought something to just have it returned! I truly hate coming here and whenever I do, I always hope for the sweet woman Brooke to be working! Bless her heart for having to put up with such toxic men!!! Owners, you need to do something...you can view the multiple cameras displayed if you don't believe the customers!

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