United States Postal Service

Reviews

• ZB

  Zach Bayless

  3 days ago
  1.0
  USPS is a nightmare. I had an appointment scheduled at the Bacon Station location and I was called a few hours before said appointment to let me know my appointment was canceled and that I couldn't reschedule at that location for some reason. So I'm trying to call this location to see if they're going to honor an appointment I set with them, only I can't get through to a human. They want to automate the entire conversation with terrible AI that barely understands you. I scheduled a call-back, they called back to tell me my call-back appointment had been cancelled. So after waiting on the phone for 20 minutes, someone finally picks up, but it's not even the store I'm trying to call. It's the customer service line for my area. How are they going to tell me if the store I'm trying to call has enough people on staff to honor an appointment I set with them? And then the rep rattled off the available addresses so fast I couldn't even comprehend what she was saying
• ST

  Sean Thoman

  Jun 24, 2026
  1.0
  Set up a passport appointment, they called me as I was pulling into the parking lot about 10 minutes before the appointment to say they have no one to do it. Guy couldn't be less apologetic. Just said the employees need lunch. I get people can be short handed but how about more of a heads up so I don't waste an hour of my day. Going to another branch and wouldn't recommend this one to anyone.
• KP

  Karthik Pulibandla

  May 28, 2026
  1.0
  Online information indicated that passport services were available; however, when I visited, I was informed otherwise. I kindly request that the information be updated and services be improved for better clarity and accessibility for customers.
• EH

  eli min hahar

  Apr 10, 2026
  5.0
  Was very pleasant and welcoming, helped me understand what and how to get everything I needed taken care.. tnx
• TJ

  Tom Joseph

  Mar 26, 2026
  5.0
  I have visited this location three times recently while on a professional contract here in Indiana. My initial visits were necessitated by a technical failure: the external drop box lever was jammed, requiring in-person service. Although equipment maintenance needs improvement, this situation allowed me to witness a level of professional stewardship that is increasingly rare. The staff here consistently demonstrates professionalism and compassion. However, one individual, Mike, exemplifies exceptional professional standards. During my first extended wait of about 20 minutes at a peak time, I observed Mike assisting a young woman with a passport application. Despite the complexity and a growing line, he ensured the customer never felt rushed or overwhelmed. He communicated specialized knowledge clearly and respectfully, never assuming prior understanding. After my wait, he efficiently directed me to an interior bin for prepaid packages, making future visits easier. My most recent experience further increased my respect for Mike’s approach. While I was in the lobby gathering Priority Mail supplies, I met a young man who was overwhelmed by the process for mailing a money order. As we reviewed the instructions, Mike left the secure area to proactively audit supply levels. I suggested the young man ask Mike for help, and in just two minutes, Mike provided clear, actionable guidance that resolved the issue and ensured the customer felt respected. Witnessing this level of competence and genuine kindness restores confidence in public service. Mike is a credit to the USPS and exemplifies high professional standards. Even when I do not interact with him directly, observing his workflow and dedication to customer service is uplifting and sets a high standard for the Indianapolis area. In summary, while Mike is the main reason I recommend this branch, the entire facility maintains a high standard of service. For the most efficient experience, I suggest using Google Maps' "Popular Times" feature to visit during off-peak hours. This allows you to enjoy excellent service without long lines. Here, the quality of human interaction far outweighs any minor logistical challenges.

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