The UPS Store

Reviews

• TT

  Tasha

  Jan 17, 2026
  1.0
  The cashier was rude and not knowledge at all. She had me purchased bag that was not needed for my return. Employee number on the receipt 267517
• BD

  B Dub

  Oct 1, 2023
  2.0
  Well, let's start with the positive. This shop is open at 10 am Sunday morning and counter person, Vlad, was competent. Unfortunately, the gentleman is either more than mildly autistic or deeply resents Amazon returns. For clarity, I come emphatically prepared. Everything is taped, labeled, sealed, and bundled. As waves of irritation flowed, I assumed I'd misinterpreted the hostility. I asked if he was alright, or if I'd done something. Vlad stared at me for 6 seconds of awkward eye contact and then pretended he hadn't heard the question. I had an item that had to be labeled and he positively GLOATED as he informed me it had to have a printed label. When I pointed to it (again, prepared and taped to the box, ready for pickup), he was EXTREMELY frustrated. I sincerely hope this guy never becomes a nurse, police officer, flight attendant, teacher, or any role with control over others... his response to Amazon returns is unhinged.
• NF

  nei fileshare

  Mar 26, 2020
  1.0
  UPS tried to deliver package to my business, but could not, so they sent the package to the Castleton UPS Store. I went over to pick it up, and they would not give it to me. Had to call corporate, sit on hold for 30 minutes, then write up a letter (on company letterhead) stating that I own the business the package was addressed to, and that I was authorized to pickup said package. Bunch of nonsense. Employee promised her supervisor would call me, but he or she never did.
• SK

  Stacia K.

  Jun 28, 2019
  5.0
  Just left this location with the best experience. Not only did I show up right before closing, I had boxes to tape up and labels to attach. Olivia was very helpful and not upset with me at all. She was also helping another customer with printing. I flustered after staying in the office late and was just very thankful for her patience and assistance (she attached the labels for me).

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