First American Title Insurance Company

Reviews

• MP

  Mike Price

  Apr 3, 2026
  5.0
  Jenna and I Closed another transaction at First American Title and, as usual, it was a smooth process all the way through. Laurie is great to work with—stays on top of everything and communicates well throughout, which makes a big difference for clients, especially first-time buyers. Mark handled the closing and did a great job—professional, efficient, and kept things simple and straightforward at the table. Always appreciate working with a team that knows what they’re doing.
• RT

  Rick Tanner

  May 11, 2022
  5.0
  Well prepared and was easy closing !
• MB

  Merribeth Burns

  Feb 8, 2022
  5.0
  Amazing Title Company! They go out of their way to problem solve. It is so easy to have earnest money held by them. Using the free app Zoccam, mobile deposits are a breeze. Also, they offer RON (remote online notary) closings, making closings for my out of state clients convenient. Avon, Indiana is my favorite office. They are the BEST!
• AO

  Andrew Orr

  Dec 7, 2012
  2.0
  First American Title schedules their appointments so tightly that during my closing, the company representative was 20 minutes late. They then blow through the paperwork and signatures, and kind of sigh at you whenever you want to slow down and really understand what you're signing, no doubt because they have another appointment right on your heels. A couple months after my signing, some of the money paid at closing and collected by First American still had not been distributed where it needed to go. Over the course of emails (about a 75% reply rate) and voicemails (0% reply rate), I explained to them exactly which funds were unaccounted for, and where they came from and where they should go. It took them 5 weeks from my first asking "What happened to my money?" before they finally cut me a check, and even then it was not for the full amount. I had to go back, and correct them again, on something that would not require more than the "+" or "-" keys in their ledgers. They really had no idea what was going on with my account. A LARGE sum of money was paid to them for services. They DID file all my documents, which I guess I should give them credit for doing their job in that respect. My main concern is this: When were THEY going to call ME and tell me they had not distributed the funds properly? Had I not tracked this myself and presented all the details and documents, they would have no idea this problem even existed. Are there any other customers out there that this has happened to, but haven't caught it? I would bet with the volume of their business, and the poor record keeping, that there are. I know this business will persist. Its a needed service as long as people are buying homes. Maybe my experience was an anomaly, but if you are in the market, my recommendation is to seek out another establishment. Maybe some place a little less "National", and a little more "Still willing to work for your business". And for those wondering, I began this process being very polite and cordial. It takes a lot for me to get to this point, but my experience with First American was THAT frustrating.

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